KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q74214: Mouse Doesn’t Work with Norton Utilities 5.0

Article: Q74214
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.0,3.0a
Operating System(s): 
Keyword(s): 
Last Modified: 09-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.0, 3.0a 
-------------------------------------------------------------------------------

SYMPTOMS
========

Your mouse doesn't function correctly in Norton Utilities 5.0 after you exit
Microsoft Windows 3.0.

CAUSE
=====

When you run an MS-DOS application or exit Windows, the port designated for the
mouse is reset. This is a soft reset; however, some MS-DOS applications such as
Norton 5.0 require a hard reset on the port.

WORKAROUND
==========

Norton has provided a workaround for this problem by including the Fast Mouse
Reset Option in the dialog box that appears when you choose Video and Mouse from
the Configuration menu.

To work around the problem, Norton recommends that you do the following:

1. Open the Configuration menu and choose the Video and Mouse command.

2. Disable Fast Mouse Reset Option by removing the check from the check box
  beside it.

MORE INFORMATION
================

For more information, contact Norton technical support.

The Norton product included here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 3.00 3.0 3.0a 3.00a 3rdparty KBHW

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a
Version           : WINDOWS:3.0,3.0a

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.