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Q66770: "Product Assistance Checklist" for BASIC/Pascal Reply Letters

Article: Q66770
Product(s): See article
Version(s): 1.00 1.01 1.02 2.00 2.01 3.00 4.00 4.00b 4.50
Operating System(s): MS-DOS
Keyword(s): ENDUSER | appnote B_BasicCom B_GWBasicI B_BasicInt S_Pascal S_QuickPas | mspl13_basic
Last Modified: 14-NOV-1990

The "Product Assistance Checklist" shown below accompanies the
following application notes as page 2 of 2:

   Appnote
   Number  Title
   ------  -----

   BM0350  QuickBASIC Suggestion Reply Letter (MS-DOS and Macintosh)
   BM0351  QuickBASIC Question Reply Letter (MS-DOS and Macintosh)
   BM0352  QuickBASIC Problem/Docerr Reply Letter (MS-DOS and Macintosh)

   BB0353  "Learn BASIC Now" Reply Letter

   BB0354  BASIC PDS Question Reply Letter
   BB0355  BASIC PDS Suggestion Reply Letter
   BB0356  BASIC PDS Problem/Docerr Reply Letter

   BB0357  GW-BASIC/Other Interpreters Reply Letter

   BP0359  Pascal Suggestion Reply Letter
   BP0360  Pascal Question Reply Letter
   BP0361  Pascal Problem/Docerr Reply Letter

For the contents of page 1 of 2 for each application note, search in
this Knowledge Base for the number of the individual application note.

Product Assistance Checklist
----------------------------

This checklist is designed to assist you when you need help with a
Microsoft product. Before you call Microsoft, please gather all
information that applies to your problem. So that we can assist you as
quickly as possible, note any on-screen messages that appear when the
problem occurs. Have your manuals and product disks close at hand and
have all the information requested on this form available when you
call.

Diagnosing the Problem
----------------------

Many common problems are related to how the system's environment is
set up.

Under MS-DOS, to ensure that your system is using the utilities and
programs that came with your Microsoft product, check your system's
path and directory structure. Pay particular attention to device
drivers loaded in your CONFIG.SYS file and any programs that you load
from your AUTOEXEC.BAT file, such as TSR (terminate and stay resident)
utilities. You can rename these system configuration files and restart
your system to determine if the contents of these files are related to
your problem.

Under Apple Macintosh systems, you may need to remove INIT files or
other memory-resident programs from the System Folder; then restart the
Macintosh to determine if a conflict is occurring.

Please be prepared to answer the following questions regarding your
problem, your hardware, and your software.

General Information
-------------------

1. What product and version number are you using?

2. Can you reproduce the problem?

3. Does the problem occur with another copy of the original disk of
   your Microsoft software?

4. Does the problem occur on another computer system, if available?

5. If you are running any other software at the same time, such as a
   windowing environment or memory-resident utility, does the problem
   still occur when you don't use the other software?

Software
--------

1. Operating system name and version. (You can determine the version
   by typing the VER command at the MS DOS or OS/2 prompt. On Apple
   Macintosh systems, select "About the Finder" from the Apple menu.)

2. Network software? Does the problem still occur without the network
   loaded?

3. Microsoft Windows, or other windowing environment, and version?

4. Other software loaded (keyboard enhancers, print spoolers, etc.)?

Hardware
--------

1. Computer manufacturer and model.

2. Memory configuration.

3. Video graphics adapter and display manufacturer and model.

4. Other boards and peripherals (mouse, printer, network interface,
   etc.).

The Microsoft Knowledge Base containing answers to common questions
and descriptions of known problems is available on the CompuServe
information service. For information about CompuServe, call (800)
848-8990.

Microsoft Product Support Services also provides Microsoft OnLine and
OnLine Plus, which are comprehensive electronic support options
oriented specifically for the software developer and corporate
customer. For more information on these services, please contact
Microsoft OnLine Telemarketing at (800) 443-4672.

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