Q66490: BASIC PDS Reply Letters: Appnotes BB0354, BB0355, BB0356
Article: Q66490
Product(s): See article
Version(s): 7.00 7.10 | 7.00 7.10
Operating System(s): MS-DOS | OS/2
Keyword(s): ENDUSER | policy appnote BB0354 BB0355 BB0356 | mspl13_basic
Last Modified: 14-NOV-1990
Below are the three form letters that Microsoft sends in response to
unsolicited letters from customers who have Microsoft BASIC
Professional Development System (PDS) version 7.00 or 7.10 for MS-DOS
and MS OS/2:
Appnote Number Description
-------------- -----------
BB0354 BASIC PDS Question Reply Letter
BB0355 BASIC PDS Suggestion Reply Letter
BB0356 BASIC PDS Problem/Docerr Reply Letter
These form letters are sent out from Microsoft Product Support
Services (PSS) as application notes.
Note: Page 1 of 2 is shown below for each reply letter. Page 2 of 2,
the "Product Assistance Checklist," is the same for each reply letter
and is shown in a separate article that can be found by querying for
the following words:
product and assistance and checklist
BB0354: BASIC PDS Question Reply Letter
---------------------------------------
Dear BASIC Professional Development System Customer:
Thank you for your letter concerning the BASIC Professional
Development System (PDS). Although we are unable to respond to your
technical questions by letter, we do forward your letters to our BASIC
PDS development team. This procedure provides developers with customer
feedback, which will in turn make Microsoft's products even better.
Now that we can no longer respond to letters (unless solicited by
Microsoft), we are providing the following new service:
Our toll-line number, (206) 637-7096, is available Monday through
Friday (except holidays), 8 AM to 5 PM Pacific Standard Time, and is
designed to answer questions about set up and installation procedures,
problem reports, and documentation errors. We also address most
programming, code debugging, and problem solving issues.
We are also offering a 900-number service to provide a higher quality
of service, extended hours, and a shorter waiting time. To access
"OnCall(TM) for BASIC," call (900) 896-9999. The cost is $2 per
minute, and the service is available Monday through Friday from 6 AM
to 6 PM Pacific Standard Time. To obtain the best possible service, we
recommend you be at your computer and have your BASIC Professional
Development System reference manuals and disks handy when you call.
There are many supplemental sources of information relating to the
BASIC languages, including reference guides and books published by
Microsoft Press, or you can contact our "OnCall for BASIC" service at
(900) 896-9999. Support is also available electronically through
Microsoft OnLine and CompuServe. One of the features of these services
is to provide access to the Microsoft Knowledge Base. The Microsoft
Knowledge Base contains the latest technical information about
Microsoft language products. For more information about Microsoft
OnLine, which is designed for software developers, call (800)
443-4672. For more information about CompuServe, which is the largest
general online information service for personal computer users, call
(800) 848-8199.
Sincerely,
Blain Barton
BASIC Languages Team Manager
Product Support Services
BB0354
BB0355: BASIC PDS Suggestion Reply Letter
-----------------------------------------
Dear BASIC Professional Development System Customer:
Thank you for your letter and suggestion concerning our BASIC
Professional Development System (PDS). Although we are unable to
respond to your technical questions by letter, we do forward your
letters to our BASIC PDS development team. This procedure provides
developers with customer feedback, which will in turn make Microsoft's
products even better. Now that we can no longer respond to letters
(unless solicited by Microsoft), we are providing the following new
service:
Our toll-line number, (206) 637-7096, is available Monday through
Friday (except holidays), 8 AM to 5 PM Pacific Standard Time, and is
designed to answer questions about set up and installation procedures,
problem reports, and documentation errors. We also address most
programming, code debugging, and problem solving issues.
We are also offering a 900-number service to provide a higher quality
of service, extended hours, and a shorter waiting time. To access
"OnCall(TM) for BASIC," call (900) 896-9999. The cost is $2 per
minute, and the service is available Monday through Friday from 6 AM
to 6 PM Pacific Standard Time. To obtain the best possible service, we
recommend you be at your computer and have your BASIC Professional
Development System reference manuals and disks handy when you call.
There are many supplemental sources of information relating to the
BASIC languages, including reference guides and books published by
Microsoft Press, or you can contact our "OnCall for BASIC" service at
(900) 896-9999. Support is also available electronically through
Microsoft OnLine and CompuServe. One of the features of these services
is to provide access to the Microsoft Knowledge Base. The Microsoft
Knowledge Base contains the latest technical information about
Microsoft language products. For more information about Microsoft
OnLine, which is designed for software developers, call (800)
443-4672. For more information about CompuServe, which is the largest
general online information service for personal computer users, call
(800) 848-8199.
Sincerely,
Blain Barton
BASIC Languages Team Manager
Product Support Services
BB0355
BB0356: BASIC PDS Problem/Docerr Reply Letter
---------------------------------------------
Dear BASIC Professional Development System Customer:
Thank you for your letter concerning your BASIC Professional
Development System (PDS) problem and/or documentation error. Although
we are unable to respond to your technical questions by letter, we do
forward your letters to our BASIC PDS development team. This procedure
provides developers with customer feedback, which will in turn make
Microsoft's products even better. Now that we can no longer respond to
letters (unless solicited by Microsoft), we are providing the
following new service:
Our toll-line number, (206) 637-7096, is available Monday through
Friday (except holidays), 8 AM to 5 PM Pacific Standard Time, and is
designed to answer questions about set up and installation procedures,
problem reports, and documentation errors. We also address most
programming, code debugging, and problem solving issues.
We are also offering a 900-number service to provide a higher quality
of service, extended hours, and a shorter waiting time. To access
"OnCall(TM) for BASIC," call (900) 896-9999. The cost is $2 per
minute, and the service is available Monday through Friday from 6 AM
to 6 PM Pacific Standard Time. To obtain the best possible service, we
recommend you be at your computer and have your BASIC Professional
Development System reference manuals and disks handy when you call.
There are many supplemental sources of information relating to the
BASIC languages, including reference guides and books published by
Microsoft Press, or you can contact our "OnCall for BASIC" service at
(900) 896-9999. Support is also available electronically through
Microsoft OnLine and CompuServe. One of the features of these services
is to provide access to the Microsoft Knowledge Base. The Microsoft
Knowledge Base contains the latest technical information about
Microsoft language products. For more information about Microsoft
OnLine, which is designed for software developers, call (800)
443-4672. For more information about CompuServe, which is the largest
general online information service for personal computer users, call
(800) 848-8199.
Sincerely,
Blain Barton
BASIC Languages Team Manager
Product Support Services
BB0356
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