KB Articles for Microsoft Home Multimedia Titles

• Q73715: Horsehead Bookend Is Cropped by Design
• Q77019: Bookshelf 1991: OK Button Dimmed at Install Path in Setup
• Q77370: Bookshelf Setup Creates New Program Group Each Time It’s Run
• Q77988: Setup Disables OK Button If Directory Name Has Extension
• Q77989: Cannot Access Bookmarks from Main Tutorial Screen
• Q76833: Changing the Focus from the Search Window in Bookshelf
• Q76834: Multimedia Hardware/Software Vendor Phone List
• Q76835: General Multimedia Information: MPC Marketing Council
• Q76852: Cities Excluded from Encyclopedia Map of United States
• Q76877: Blue Dots in Hammond Atlas Map of Australia
• Q76883: Performing a Search While Playing Atlas MIDI Anthems
• Q76885: Graphics: The Edit Copy Command Is Dimmed in Bookshelf
• Q76919: Bookshelf 1991: Problems Copying Almanac Table Headings
• Q78019: Bookshelf Setup: Fatal Error Copying FONTFILE.EXT
• Q78059: Bookshelf Will Run Without Multimedia Extensions
• Q78235: Bookshelf for Windows 1991: Manual Installation Instructions
• Q78561: Incorrect Settings in SYSTEM.INI for Sound Blaster Pro
• Q78928: Beethoven: Manual Installation Instructions
• Q79524: Bookshelf for Windows 1991 AUTOEXEC.BAT and WIN.INI Changes
• Q83261: Beethoven Err Msg: Cannot Clear or Save Game Setting
• Q83686: Beethoven Err Msg: This File May Not Play Correctly…
• Q83781: Beethoven Arrows Invisible Under Windows 3.1
• Q83821: Bookshelf: Windows 3.1 Setup Renames MIDIMAP .CFG
• Q84160: Help Screen Replaced When QuicKeys Is Activated
• Q84262: Undocumented Keyboard Commands in Beethoven
• Q84266: Err Msg: This DLL Can Only Be Used with ToolBook Evaluation…
• Q84418: Bookshelf: Low-Memory Situation; Unable to Display Picture
• Q84880: Troubleshooting Tips for "Wrong Disc in the CD-ROM" Error
• Q86246: Setup Documentation Error Bookshelf 1991
• Q86745: Bookshelf Demonstration on the Multimedia Works Disc
• Q88385: Word Cannot Use the Tools-Path Specified in WIN.INI
• Q88386: Bookshelf 1992 Content and User Interface Enhancements
• Q89149: ErrMsg: Audio Failed: MIDI File Does Not Exist or Is Invalid
• Q89152: Installing Bookshelf Only from the Word and Bookshelf Bundle
• Q89805: Cinemania: Audio Failed Error Message
• Q89806: Cinemania 1992: Manual Installation Instructions
• Q87868: Copy Picture and Copy Audio Unavailable After Search
• Q87869: Bookshelf: Cannot Access Estonia/Latvia/Lithuania with Locate
• Q87871: Bookshelf 1992 Animations Stop When Screen Saver Started
• Q87872: NORMAL.DOT Grows Each Time Bookshelf Setup Is Run
• Q87875: Bookshelf: Word Integration Tools Not Installed
• Q92576: Quickeys Err Msg: Cannot Find Requested Book
• Q92843: How to Obtain Network Versions of Microsoft Bookshelf
• Q92845: SoundBits: How to Reset the Sound Scheme to Windows Default
• Q92846: Viewer Err Msg: An Error Was Found in the Bookmark File
• Q92945: Bookshelf: How to Restore Word for Windows Integration
• Q92946: Bookshelf Button on Toolbar Appears as a Piggy Bank
• Q90354: Cinemania: Filters Display Four Stars Instead of Five
• Q93033: Cinemania: ListMaker Fails to Print Last Page
• Q93474: Cinemania Err Msg: There Was an Error Writing This File
• Q94650: SoundBits: Media Browser Set Sounds Button Fails
• Q94653: Using FC.EXE to Verify CD-ROM File System Drivers
• Q95353: No Sounds with PC-Speaker Driver
• Q95821: CD Audio Err Msg: No CD-ROM Drive Is Detected…
• Q95822: Bookshelf: Copied Pronunciations Incorrect
• Q95893: Summary of CD-ROM Drives and Their Capabilities
• Q97089: Graphic Missing Border in Concise Columbia Encyclopedia
• Q97125: Bookshelf: Mouse Pointer Changes After Animation Sequence
• Q97422: Word for Windows Setup Err: Unable to Update WWORD20.INF
• Q97480: Setting the Default Word Processing Application in Encarta
• Q97582: Encarta: Printing Problems on Hewlett Packard Printers
• Q97780: Incorrect Error Message in Beethoven on Magnavox 461
• Q97783: Graphics in Musical Instruments Print Low Resolution
• Q97845: Text Copied from Bookshelf to Word Formatted Incorrectly
• Q97877: Bookshelf: Pronunciation Key Popup Window Resize
• Q97878: Encarta: Setup Diagnostic Fails
• Q97994: Flag Borders Missing in Microsoft Bookshelf for Windows
• Q96211: Encarta Hangs with Orchid Farenheit Card in 800 x 800 Mode
• Q96335: Bookshelf Atlas: Inconsistent National Anthem Titles
• Q96336: "Call to Undefined Dynalink" Errors
• Q96602: Video Problems with ATI Mach 32 Series Drivers
• Q96702: Bookshelf 1992: Manual Installation Instructions
• Q96703: Defining Custom Events for SoundBits
• Q96814: Microsoft SoundBits Browser Does Not Run Minimized
• Q98232: Multimedia: GP Fault with Tseng ET4000 Video Drivers
• Q98413: Beethoven Err Msg: The Wrong Disc Is in the CD-ROM Drive…
• Q98414: Using IBM M-Audio Sound Card to Play MIDI Sounds
• Q98465: Word Prompts For Bookshelf CD When Starting
• Q98466: Bookshelf: WordBASIC Err=5: Illegal Function Call on Launch
• Q98562: Multimedia Err Msg: Unexpected Error [MCI602].
• Q98642: Multimedia Err Msg: The Specified Device Is Not Open …
• Q98643: Paste Command Dimmed After Choosing Copy or Cut in Encarta
• Q98991: Bookshelf 1993: Manual Installation Instructions
• Q100117: Expert Developer CD Disk Information
• Q100378: Multimedia Err Msg: Filename Extension of the Specified…
• Q100397: SoundBits: Sounds from Two Schemes Are Merged
• Q100398: Bookshelf: Audio Does Not Always Exactly Match Quotation
• Q100399: How to Disable SoundBits
• Q100400: Musical Instruments: Pop-Ups Disappear When You Switch Away
• Q100401: Musical Instruments: Break in Sound if Played after Stopping
• Q100402: Musical Instruments: Annotation Disturbs Line Spacing
• Q100483: TMP Files Left Behind After Search
• Q100484: SoundBits: GP Fault after Switching Back to Windows
• Q100485: Musical Instruments: Colored Icons Turn Black and White
• Q100546: MSACM 1.0: Compressed Audio Will Not Play
• Q100858: Cinemania: ListMaker Lists Cannot Be Copied
• Q100859: List of Encarta AVI Files Without Sound
• Q100950: SoundBits: Maximizing and Minimizing Windows Causes GP Fault
• Q100991: Microsoft SoundBits Browser Does Not Show Collections
• Q102912: Scenes 1.0: Removing Picture Set Does Not Remove from Disk
• Q102913: Scenes 1.0: Adding Pictures to Default PICSETS
• Q102914: Scenes 1.0: Quick Start Doesn’t Function with Screen Wrap
• Q102915: Scenes 1.0: Scenes Must Have Control of Palette
• Q99011: Encarta Err Msg: This List Is Corrupt!
• Q99175: Bookshelf: Message Asks for Encarta CD
• Q99176: Bookshelf: Encyclopedia Index Lists Incomplete Names
• Q99177: Bookshelf: QuicKeys Dialog Box Does Not Include OK and Cancel
• Q99178: Bookshelf: Cannot Cancel Deletion of Bookmark
• Q99237: QuicKeys Intercepts Keystrokes Before Applications with Focus
• Q99238: Encarta: Atlas Map Prints Incorrectly to a HP DeskJet 550C
• Q99264: Bookshelf: Extraneous Scrolling Region on 1024 x 768 Display
• Q99267: Bookshelf: QuicKeys Dialog Adds CTRL Key to Invalid Entries
• Q99470: Troubleshooting CD Audio Problems in Windows 3.1
• Q99711: MIDI Sounds Do Not Play or Sounds Distorted with Sound Blaster
• Q99733: Mac Multimedia: Program Can Run Two Instances Simultaneously
• Q99734: System Apple Loses Colors When Musical Instruments Is Running
• Q99809: Mac Multimedia: Sounds Choppy with Virtual Memory On
• Q99864: Buttons Seem Taller on 12-Inch Screen
• Q99866: Sound Box May Take a Long Time to Preload
• Q99867: Random Keeps Running Even When Focus Is Changed
• Q99868: Installer Reinstalls QuickTime over Same Version
• Q101135: Main Window Does Not Appear When Program Is Launched
• Q101412: Scenes 1.0: How to Uninstall Scenes
• Q101464: Bookshelf 1991 Err Msg: Close Font Progress
• Q101538: Musical Instruments: Landscape on Radius Color Pivot Display
• Q101646: Scenes 1.0: Scenes in Startup Group Affects Logon Applications
• Q101764: Scenes: Communication Programs May Fail
• Q101791: Musical Instruments: Manual Installation Instructions
• Q101876: Dinosaurs: Manual Installation Instructions
• Q101945: Scenes 1.0: Shared Printing Halts When Scenes Starts Up
• Q103092: Using Musical Titles with More than One CD-ROM Drive
• Q103093: List of Color Pictures in Cinemania
• Q103124: Bookshelf 1993: Find Does Not Show Location of Keyword
• Q103459: Cinemania: Words Do Not Fit on the Buttons
• Q103892: Versions of Bookshelf Recognized by the 1993 Upgrade
• Q105217: Scenes 1.0: Cannot Write to Scenes File
• Q105227: Colors Display Strangely with Dell 16 Color Driver
• Q105229: Can’t Start Some Multimedia Applications Minimized
• Q105297: Mozart: Sound Problems on Minimum Configuration System
• Q105528: Mozart: Glossary Is on Top When Mozart Is Restored
• Q105529: Mozart: Help Window Retains Focus When You Click Away from It
• Q105563: Mozart: Mozart Hangs when Restored from Program Manager Icon
• Q105632: Scenes 1.0: Will Not Activate With MS-DOS Prompt
• Q105669: Scenes 1.0: Screen Saver Does Not Activate When Menu Is Active
• Q105671: Media Player: CD Audio Device Missing from Device Menu
• Q105672: Explanation of Numbers in Device Settings in MPLAYER.INI
• Q105673: Media Player: Err Msg: There Is an Undetectable Problem…
• Q105753: "Unable to Play Sound: Sound Blaster Is in Use by Another…"
• Q106230: Cinemania 1994: Manual Installation Instructions
• Q106540: Scenes 1.0: Cannot Install the After Dark Module
• Q106549: Compressed Audio Doesn’t Play on Sound Blaster Card
• Q106611: CD Sampler: Mouse Pointer Invisible During Demo
• Q106612: Flag Browser Fails to Display Flags in Bookshelf 1993
• Q106620: Art Gallery/ Wine Guide: Animations Don’t Play with ATI
• Q106664: Multimedia: GetPixel() Error Message
• Q104002: 256-Color Bitmap May Cause Slow Redraw
• Q104003: Hang If Eject CD While Program Is Running
• Q104071: Scenes 1.0: Dissolve Transition Fails on First Picture
• Q104119: Colors Are Strange or Text Is Hard to Read
• Q104120: ALT+T Causes Find List to Keep Scrolling
• Q104149: Stravinsky: Pulling Down the Glossary List
• Q104150: Screen Paging Doesn’t Keep Up with Music
• Q104151: Setup Doesn’t Install Audio Drivers in NT
• Q104152: Multimedia Err Msg: Out-of-Date PICCLIP.VBX
• Q104154: Stravinsky: Can’t Run from Second Chained CD-ROM Drive
• Q104187: Previous and Next Buttons Lose Mouse Clicks
• Q104210: Encarta: Setup Hangs on NEC CD-ROM Drive
• Q104217: Dinosaurs: Different Depictions May Look Slightly Different
• Q104251: Dinosaurs: No Audio When After Dark Is Running
• Q104284: Dinosaurs: Title Bar Does Not Redraw Correctly After Overlap
• Q104285: Dinosaurs: Title Bar Is Wrong Color When Active/Inactive
• Q104376: Dinosaurs: No Visual Indication that Slide Show Is Running
• Q104454: Scenes 1.0: May Activate Incorrectly with Mouse QuickStart
• Q104455: Dinosaurs: Index: Not Returned to Letter If Topic Not Selected
• Q104456: Dinosaurs: GP Fault When Using ATI Card with Mach32 Chip Set
• Q104458: Dinosaurs: Pteranodon and Diplodocus Missing from Word List
• Q104654: Dinosaurs: Can’t Run 16-Color Mode in Windows NT 3.1
• Q104830: Cinemania: Demo Won’t Run with Dell S3 Video Driver
• Q104831: Cinemania: Can’t Run Demo with Orchid Card and Video Driver
• Q104832: Cinemania: Some Keyboard Equivalents Don’t Work
• Q104833: Cinemania: Movie Titles Not Found with "Topic Titles Only"
• Q104874: Multimedia: Stack Fault Error When Playing AVI Clip on Tandy
• Q104982: Cinemania: GP Fault When Playing Video on Orchid Fahrenheit
• Q109038: Art Gallery: Manual Installation Instructions
• Q109050: Err Msg: While Registering OLE Servers, Setup Had a Problem…
• Q109181: CD Sampler: Add to Shopping List Displays Colorless Dialog Box
• Q109252: Cinemania 1994: MMPERF.TMP Diagnostics File
• Q109655: Asimov: Errors in Video and Audio Playback
• Q109657: Asimov: Can’t Do a Global Search
• Q109658: Asimov: No Sound Included with QuickTime Movies
• Q109697: Multimedia Err Msg: Failed to Open CD-Audio Device…
• Q109786: Mac Art Gallery/Wine Guide: Sound May Break or Not Play
• Q108398: Art Gallery: Animations Play Incorrectly on Second Screen
• Q108399: Art Gallery: Animation Appears To Have Already Been Played
• Q108400: Art Gallery: Quick Keys & Mouse Invoke "Go Back" Differently
• Q108442: Mac Art Gallery/Wine Guide: Right Side of Image Is Cropped
• Q108444: Art Gallery: Search List Contains Multiple Instances of Titles
• Q108751: Scenes 1.0: Invalid Parameter (Toshiba T4500, T4600, T6600)
• Q107054: CD Sampler: Err Msg: Unable to Find Movie Named…
• Q107055: CD Sampler: No Support for XGA
• Q107125: Scenes 1.0: How to Retain Previous Wallpaper
• Q107352: CD Sampler: Err Msg: Not Present Fault
• Q107389: Cannot Print Directly to Imagewriter Printer
• Q107425: Bookshelf: No Sound with Narrated Animation
• Q107488: Encarta: Animations Fail with ATI Mach 32 and Mach 8 Cards
• Q107490: Art Gallery: Some Buttons Stay Depressed
• Q107527: Dinosaur Movies Are Garbled on COMPAQ 486C Portable
• Q107565: Dinosaurs: Err Msg: "Not Enough Memory" When Printing
• Q107620: MAC Dinosaurs: Unable to Cancel Introductory Audio
• Q107766: MAC Musical Instruments: README Contents
• Q110081: Asimov: Bullet Back Button Returns to Wrong Screen
• Q110082: Art Gallery: Monitor Changes to 256 Shades of Gray on Restart
• Q110263: Asimov: Buttons Don’t Appear to be Active in 16-Color Mode
• Q110306: CD Sampler: Setup Creates Multiple Icons
• Q110368: Encarta 1994: README.WRI Contents
• Q110451: Dinosaurs: Selecting the Back Button Returns to Guided Tours
• Q110493: Schubert: README.TXT Content
• Q110597: Scenes 1.0: Does Not Restore MSSCENES.BMP as Wallpaper
• Q110880: Encarta 94: Copyright Information Doesn’t Paste Into Write
• Q110892: Scenes Err Msg: Please Report File "Common\List1.C",Line="1007"
• Q112397: Windows NT Installation from MSDN CD-ROM
• Q112489: Multimedia: Display Looks Bad with Orchid Fahrenheit 1280
• Q112490: Schubert: Incorrect Fonts When Running Under Windows NT
• Q112491: Multimedia: Secondary Window on Top When Schubert Is Restored
• Q112492: Schubert: Text Cut Off with ATI Mach 32 Large Fonts
• Q112493: Multimedia: Pause Button Turns to Play Before Segment Ends
• Q112538: Schubert: GPF or Insufficient Memory Error with Orchid Video
• Q112554: No Pronunciations or Foreign Language Sounds
• Q112715: Sound Boards and Compressed Audio Support
• Q112814: Scenes 1.0: After Dark Does Not Recognize Custom Picture Sets
• Q111410: Scenes 1.0: Screen Changes Color with Scenes Installed
• Q111418: Scenes 1.0: Error Messages During Setup
• Q113014: Bookshelf: QuickShelf/QuicKeys Misses Some Keystrokes
• Q113098: Bookshelf: Can’t Run Reinstall from a Different Drive
• Q113099: Bookshelf: Footnotes Not Included When Tables Printed/Copied
• Q113100: Multimedia Titles: Cannot Print Selected Areas of Text
• Q113101: Bookshelf: QuickShelf Toolbar Overlaps Last Setup Screen
• Q113102: Bookshelf: Pronunciations Don’t Work under Windows NT
• Q113103: Bookshelf: Animation Resets Too Quickly to Read Last Screen
• Q113121: Bookshelf: Only Left Side of Wide Almanac Table Is Printed
• Q113122: Bookshelf: After Jumping to Topic, Cannot Find Info
• Q113123: Bookshelf: Button Turned Back on Appears at End of Bar
• Q113180: Bookshelf: Does Not Adopt New Default Printer Settings
• Q113204: Scenes 1.0: Unrecognized Error. Please Reinstall Scenes
• Q113307: Sound Board Manufacturers Phone List
• Q113384: Bookshelf: Highlights on Search Words in Article Disappear
• Q113717: Err Msg: Mviewer2 Caused a GP Fault in CNMNIA94.DLL
• Q113990: Scenes 1.0: No Picture Sets Installed…
• Q114367: Art Gallery Err Msg: Printer Device Must Be Raster Printer
• Q114634: Bookshelf 1994: Video Problems with Cirrus Logic Cards/Drivers
• Q114764: Video Err Msg: "Specified File Cannot Be Played…"
• Q114820: Sound: GP Fault When Opening Control Panel or Browser
• Q114821: CD Sampler: Can’t Run in 16, 32K, 64K, or 1.6 Million Colors
• Q114866: Bookshelf 1994: Manual Installation Instructions
• Q114871: Bookshelf: QuickShelf GP Faults with PCTools Desktop
• Q114883: Art Gallery, Wine Guide 1.0: Distorted Video Images
• Q115063: Dinosaurs May Have Poor Printed Output
• Q115064: Encarta: Screen Corruption with Diamond Viper Using VGA Driver
• Q115403: Bookshelf: GPF If CD Is Removed While Bookshelf Is Starting
• Q115818: CD Sampler: GPF If Works or Excel Is Also Running
• Q115819: QuickShelf: Highlighted Word Not Searched on with NT
• Q115820: CD Sampler: Long Pause in Narration of Money Demonstration
• Q115821: CD Sampler: Buttons Don’t Depress Twice if Mouse Button Held
• Q115822: CD Sampler: Mouse Required Because No Keyboard Equivalents
• Q116046: Baseball: Some Players Don’t Have Change Year Buttons
• Q116047: Baseball: Must Re-Enter Info if Registration Is Unsuccessful
• Q116049: Baseball: Abnormal Program Termination Error on Startup
• Q116055: Baseball: Help Stays Open After Baseball Closes
• Q116073: Baseball: Red Hot Text May Look Almost Black on Some Displays
• Q116074: Baseball: Trivia Game Settings Are Not Retained After Exiting
• Q116159: Baseball: GPF if CD Is Removed after Starting Baseball
• Q116160: Baseball: Can’t Change or Delete Name in Player List
• Q116161: Baseball: Last Line of Stat List Cut Off when Printed/Copied
• Q116162: QuickShelf: Toolbar Has Large Buttons in Large Font Mode
• Q116163: Baseball: Contents of TBLSHOOT.TXT File
• Q116164: Baseball: Contents of BBLEGAL.TXT File
• Q116165: Baseball: List and Filenames of Video Clips in Baseball
• Q116236: Baseball: Custom Modem Setting Disappears When Not Selected
• Q116295: Bookshelf: Pagebreak Inserted When QuickShelf Button Pressed
• Q116297: Mac Bookshelf: Can’t Play MIDI Sounds or Audio Pronunciations
• Q116298: Bookshelf: System Error When Choosing Control Panel
• Q116345: Bookshelf: Redraw Problems When Scrolling with Virtual Desktop
• Q116346: Bookshelf: Pressing OPTION Key Makes No Difference
• Q116347: Mac Bookshelf: One Message When Toggling QuickShelf On and Off
• Q116416: Mac Bookshelf 94: Err Msg: "Installation Was Cancelled…"
• Q116417: Mac Bookshelf 94: Errors if Installed on Nonstartup Disk
• Q118293: MAC Encarta: Hang in MindMaze or Dictionary with CacheOut
• Q118336: Mac Encarta 94: Flag Flashes Momentarily When Being Copied
• Q118361: Mac Bookshelf: Quickshelf Does Not Recognize Words in Works
• Q118425: Dangerous Creatures: Stack Overflow Error if Eject During AVI
• Q118427: Schubert: Insufficient Resources Error After Bookshelf Set Up
• Q118461: Ancient Lands: TROUBLE.TXT Contents
• Q118462: Dangerous Creatures: TROUBLE.TXT Contents
• Q118474: Multimedia: Not Enough Memory to Play Some Videos
• Q118541: Dangerous Creatures: Line Prints on Left with HP DeskJet 500
• Q118542: Dangerous Creatures: Choosing Back Button Skips a Screen
• Q118543: Dangerous Creatures: Hot Spots No Longer Hot When You Return
• Q118544: Dangerous Creatures: GP Fault When Running with Squeegee
• Q118572: Ancient Lands: Index Always Comes Up On Letter A
• Q118640: Bookshelf 1994: Atlas Gallery List Is Blank
• Q118667: Ancient Lands: Narration for Guided Tour Skips a Screen
• Q118995: Baseball Err Msg: File "MV.M11" Bad or Missing
• Q117180: Mac Cinemania 94: System Stops If Installing Under System 6.0
• Q117249: Mac Encarta 94: List and Description of Files Installed with E
• Q117257: Mac Cinemania: Sounds Play in Some Applications But Not Others
• Q117262: Project 4.0 Files for ODK Encore Example Available
• Q117310: "Copy to Word" Missing from Bookshelf Edit Menu
• Q117347: List of Major Sound Card Manufacturers (N-Z)
• Q117348: List of Major Sound Card Manufacturers (M)
• Q117419: List of Major Sound Card Manufacturers (A)
• Q117420: List of Major Sound Card Manufacturers (B-C)
• Q117421: List of Major Sound Card Manufacturers (D-L)
• Q117523: List of Major CD-ROM Manufacturers (A-C)
• Q117524: List of Major CD-ROM Drive Manufacturers (D-H)
• Q117525: List of Major CD-ROM Drive Manufacturers (I-M)
• Q117526: List of Major CD-ROM Drive Manufacturers (N-O)
• Q117527: List of Major CD-ROM Drive Manufacturers (Q-S)
• Q117528: List of Major CD-ROM Drive Manufacturers (P)
• Q117634: Baseball 1994: Manual Installation Instructions
• Q117734: CD Sampler: Demos Cause GPF with Diamond Stealth Video Card
• Q117766: Playing Compressed Audio on a Audio Plus Sound Card
• Q117776: Mac Cinemania 94: Foreign and Special Characters Display as Bo
• Q117815: Mac Cinemania 94: Sounds Do Not Play with Insufficient Memory
• Q117816: MacCinemania 94: Cannot Pause and Restart Sounds
• Q117817: Mac Cinemania 94: Cast Lists Look Misaligned on Small Monitor
• Q117818: Mac Cinemania 94: Crash When Using PopChar
• Q117819: Mac Cinemania 94: No Sound or Intermittent Sound When Running
• Q117820: Mac Cinemania 94: Problems Pressing Keyboard Keys Repeatedly
• Q117821: Mac Cinemania: Demo Runs on Monochrome Monitor and Looks Ugly
• Q117822: Cinemania: Special and Foreign Characters Change When Copied
• Q117861: Encarta: Can’t Install If Clipboard Contains Large Object
• Q117862: MAC Encarta: Can’t Copy Graphic in Millions of Colors
• Q117863: Mac Encarta: Anatomy Images Cut Off on Right Side
• Q117890: Encarta: Can’t Display Population or Climate Charts
• Q117891: Cinemania/Encarta: Installation Hangs on Macintosh Performa
• Q117907: Encarta: Text in MindMaze Looks Cut Off
• Q117925: MAC Encarta: No Sound After Pausing and Restarting Animation
• Q117926: MAC Cinemania: Two Unnecessary Items Left After Reinstallation
• Q117933: Encarta: White Line Prints Across Graphics on LaserWriter
• Q117934: Mac Encarta 94: Small White Spots Appear on Grayscale Printout
• Q120203: Bookshelf 1994: Numbers in Tables Overlap
• Q120204: Mozart: Manual Installation Instructions
• Q120205: Stravinsky: Manual Installation Instructions
• Q120286: Scenes 2.0: Create a Collection Wizard Fails Under Windows NT
• Q120345: Menu Bar in Microsoft Bookshelf ‘94 Does Not Work Properly
• Q120463: Scenes 2.0: Causes Divide by Zero Error Under Windows NT
• Q120464: Scenes 2.0: SPACEBAR plus ENTER Causes GP Fault
• Q120465: Scenes 2.0: Pauses When Interrupting Screen Saver
• Q120478: Schubert: Manual Installation Instructions
• Q120531: Scenes 2.0: Copy a Collection to Disk Wizard Fails
• Q120694: Anthems or Other MIDI Files Play Quietly or Inaudibly
• Q119102: Dangerous Creatures: Manual Installation Instructions
• Q119322: Mac Multimedia: Can’t Eject or Drag CD-ROM Icon to Trash
• Q119323: Cinemania 1994: Review May Not Copy Completely
• Q119326: No File Information in Sound Control Panel
• Q119660: Compressed Audio Doesn’t Play on Aztech Labs (AZI) Sound Cards
• Q119661: Ancient Lands: Manual Installation Instructions
• Q119662: Bookshelf 1994: Can Print Only Once to Canon BJ-200
• Q119663: Mac Bookshelf 94, 95, 96-97: Fragmented Audio in Videos
• Q121029: Copying Audio Does Not Produce Sound in Destination
• Q121031: Bookshelf 1994: Tables Do Not Print Properly
• Q121032: MAC Bookshelf 1994: README Contents
• Q121033: MAC Dinosaurs: README Contents
• Q121034: MAC Asimov’s Ultimate Robot: README Contents
• Q121035: MAC Cinemania 1994: README Contents
• Q121036: MAC Musical Instruments: README Contents
• Q121037: MAC Encarta 1994: README Contents
• Q121038: MAC Art Gallery: README Contents
• Q121132: MSACM 2.0: Compressed Audio Will Not Play
• Q121333: Bookshelf: No Pronunciations in Dictionary
• Q121336: Mozart Does Not Start, and Returns to Program Manager
• Q121429: Scenes 2.0: Cannot Interrupt Display of Thumbnails
• Q121430: Scenes 2.0: Transition Effects Occur Only on New Image
• Q121431: Scenes 2.0: Cannot Activate from Windows NT Control Panel
• Q121432: Scenes 2.0: Pictures Do Not Seem to Display Randomly
• Q121558: Art Gallery Fonts Distorted, Colored, or Covered by Rectangles
• Q121657: MAC Encarta 94: "Encarta and Memory Read Me" Contents
• Q122470: Problems with Mouse Snap-To Feature in Multimedia Titles
• Q122471: Encarta 1995 Err Msg: There Is Not Enough Environment Space
• Q122472: Encarta 95-96: Summary of Video Issues and Resolutions
• Q122473: Complete Basketball ‘94-‘95: Manual Installation Instructions
• Q122474: Encarta 1995: Manual Installation Instructions for Windows 3.x
• Q122475: Asimov: Manual Installation Instructions
• Q122476: Cinemania ‘95: Manual Installation Instructions
• Q123080: Cinemania 95: GP Fault with S3645K Video Driver
• Q123081: Movie Lists Not Copied from Cinemania 1994
• Q124016: Encarta: Hangs on MS Home Screen
• Q124018: Multimedia: Setup Hangs at: "Searching for Installed Components
• Q124019: Basketball and Encarta: GPF in WSSSBPRO.DRV
• Q124020: Composers: Backdrop Bitmap Looks Ugly After Closing Dialog Box
• Q124412: Complete Basketball: Low Memory Issues
• Q124414: Video Problems in Grolier 6.0 After Installing VFW 1.1.
• Q124415: Cinemania 1995: Manual Setup Err Msg: "Path Not Found"
• Q124416: Multimedia: No Sound with Soundscape Card
• Q124417: Display Problems or Computer Hangs When You Play Video Clips
• Q124418: Cannot Set Up CD Sampler Because It Is Already Running
• Q124546: Multimedia: Compressed Audio and the Ensoniq Soundscape Card
• Q124590: Cinemania 1995: Font Changes When Printing a Two-Page Document
• Q124591: Multimedia Applications: "Setup Was Unable to Find SHARE.EXE"
• Q124623: Audio Video Interleave .AVI File Playback Is Rolling or Jumpy
• Q124624: Text Missing in Complete Baseball and Complete Basketball
• Q124625: Encarta Err Msg: "Specified File Cannot Be Played"
• Q124644: ATI Phone Number Incorrect in README.TXT Files
• Q124645: Playing Compressed Audio on Western Digital DSP-16 Sound Card
• Q124646: Playing Compressed Audio on Reveal MM Pro 16
• Q124723: Ancient Lands/Dangerous Creatures: Minimal or No Sounds
• Q124782: NBA Basketball Hangs After Running Maintenance Mode Setup
• Q124826: Basketball: Problems Printing to Epson LQ2550
• Q124866: Ultimate Frank Lloyd Wright: Manual Installation Instructions
• Q124867: Frank Lloyd Wright: Does Not Run on Windows NT
• Q124868: Cinemania 1995: Display Requirements on Box Are Incorrect
• Q124869: Configuring Sound Blaster Drivers Version 3.02 and 3.04
• Q124907: How to Identify the CD Sampler Version Number
• Q124943: Musical Instruments: Pictures Do Not Print in Color
• Q124945: Vidio Clip Error Msg: Cannot Find Decompressor
• Q124946: Error: Macintosh Has Virtual Memory Enabled
• Q124982: Encarta: Some Images Do Not Have the Print or Copy Option
• Q124983: Mac Encarta: Images at 16 Shades of Gray Are Clearer in Finder
• Q124984: Multimedia Titles Requiring 256 or More Colors
• Q124985: Bookshelf: Double-clicking Book Title Screen Causes GPF
• Q125202: Cinemania 1995: Error When Using Long File Names
• Q125203: Mac Encarta 94: No Text in Article When Using Find
• Q125204: Err Msg: MCIAVI Requires a Newer Version of MSVIDEO.DLL
• Q125238: Office Professional and Bookshelf Disables Sound Drivers
• Q125239: Ancient Lands/Dinosaurs: AVI Video Doesn’t Play When Clicked
• Q125240: Bookshelf: Error Message During Search Using Word "Near"
• Q125311: Bookshelf Fails on Second Print Attempt Using HP 4/ML Printer
• Q125312: Cinemania 1995: Wrong Listing for Steve Martin Filmography
• Q125381: Diamond Stealth 64 at 16.7 Million Colors Fails VGA Test
• Q125440: Modifications to System Files Made by Media Vision Premium/Pro
• Q125466: Strauss: Manual Installation Instructions
• Q125467: Frank Lloyd Wright: No Sound, But Sound OK in Other Programs
• Q125609: Asimov: Installing Dell S3 Version 1.32 Driver
• Q125610: Bookshelf: How to Change the Placement of QuickShelf
• Q125775: Cannot Print Definitions from TechNet CD Glossary
• Q125923: Playing Time Missing in Beethoven 2nd Movement
• Q126016: Multimedia: Wave Error Messages Under Windows NT 3.5
• Q126017: Cannot Play Uncompressed Wave Sounds with Windows NT 3.5
• Q126055: Frank Lloyd Wright Err Msg: Call to Undefined Dynalink
• Q126056: UNCONF: Microsoft Setup: Stack Fault Error in USER.EXE
• Q126111: Baseball 1994: Boston Team Franchise Dates Not Consistent
• Q126112: Sky Appears Beneath the Earth in the Modeling Module
• Q126140: Frank Lloyd Wright Icon Changes to Default Icon
• Q126234: Cannot Save or Print Buildings in Modeling Wright
• Q126237: Roland Rap-10 Sound Card: Progman Caused a GPF in Msacm.drv
• Q126253: Scenes 1.0: After Dark 3.0 Causes GP Fault
• Q126275: Dinosaurs Hangs During Setup with ATI Mach32 Driver
• Q126276: Video Error Messages Under Windows NT 3.5
• Q126336: Works 3.0: Problems Printing to HP DeskJet Drivers 4.x and 5.x
• Q126344: Mac RAM Doubler Suppresses Sound
• Q126699: Wright: Cannot Use ALT+TAB in Modeling Wright Module
• Q126700: Sound Problems with the Monte Carlo Sound Card
• Q126781: Cinemania: Film Clips Do Not Play on Reveal TV 300 Card
• Q126783: Dinosaurs: Screen Saver Not Available on Macintosh Version
• Q126875: Creating Macintosh Disk Images from Microsoft Select
• Q126876: Baseball 1995: BS95READ.TXT Contents (Part 1 of 3)
• Q126878: Baseball 1995: BS95READ.TXT Contents (Part 2 of 3)
• Q126879: Baseball 1995: BS95READ.TXT (Part 3 of 3)
• Q126880: Baseball 1995: Online Tips (BS95TBLS.TXT)
• Q126881: Baseball 1995: ASCII Format Statistics (BS95STRM.TXT)
• Q126932: Scenes 2.0: Will Not Close Under Windows NT
• Q126957: Composer Titles: Older Sound Blaster CSPMAN.DLL Causes Errors
• Q127012: Cinemania for Windows: Reveal TV 300 Card Jumbles AVI Clips
• Q127070: Unable to Play Composer Titles on Pioneer Multi-Disk CD
• Q127146: Baseball: Cannot Print or Copy Tables from Baseball 1995
• Q127147: Baseball 1995 BBLEGAL.TXT (Subscription Agreement)
• Q127182: Copy Option Not Available in Ancient Lands
• Q127184: Mac Bookshelf: Deleting Unwanted Queries
• Q127755: Some Composer Titles Do Not Play CD Audio When Minimized
• Q127799: Files Not Deleted, Changes Not Occurring After You Run Setup
• Q127834: UNCONF: USR Courier HST Dual Standard Modem Disconnects
• Q127896: Multimedia: General MIDI Troubleshooting In Windows 3.x
• Q127985: Platinum 16 Sound Card Causes GP Fault with a Pentium Processo
• Q128032: Baseball: Daily City Must Be Longer Than Two Characters
• Q128033: Unable to Read Text with a 16-color Video Driver
• Q128230: Broderbund Software Fails with SoundBits Installed
• Q128231: WIN 3.1x: VIDC Entries in SYSTEM.INI and Descriptions
• Q128338: BASEBALL: Dialog Box Truncates Long Path Names
• Q128394: Multimedia: System Hangs with Diamond Stealth 64
• Q128395: General Protection Faults with the IBM Thinkpad 755CD
• Q128479: Baseball 1995: No International Characters in Daily Sign-Up
• Q128543: Windows Won’t Restart or Restarts With Distorted Video
• Q129019: 500 Nations: TROUBLE.TXT Contents
• Q129020: Microsoft 500 Nations OPTHELP.TXT
• Q129021: CINEMANIA: The Film Encyclopedia Not Included in Cinemania
• Q129099: Baseball 95: How to Change Daily Service Phone Access Numbers
• Q129100: Bookshelf 93: Scrolling Off Screen Causes Audio to Stop Playin
• Q129101: 500 Nations: Videos Have Psychedelic Background Pattern
• Q129172: Wine Guide 1.0: Problems Installing S3 Video Drivers
• Q129173: Taskbar Is Hidden When Program Runs Full-Screen in Windows 95/98
• Q129174: 500 Nations: Problems Closing "See Also" Feature
• Q129176: Demonstration Mode Conflicts with Media Vision
• Q129177: 500 Nations: Wallpaper Images Washed-out or Discolored
• Q129472: Bookshelf 1995: Manual Installation Instructions
• Q129473: 500 Nations: Copy Picture Not Working in Picture Gallery
• Q129474: Encarta 94: MindMaze Doesn’t Work with 95 ENCARAPI.DLL
• Q129586: Baseball Guide 1995: Manual Installation Instructions
• Q129588: MAC Asimov: Can’t Launch with Apple’s At Ease
• Q129590: Multimedia Strauss: BETA Misprinted Under Copyright Text
• Q129591: MAC Bookshelf 1994: CloseView Control Panel Freezes System
• Q129692: Baseball 95: High Scores in Trivia Not Displayed During Game
• Q129727: Wine Guide: Manual Installation Instructions
• Q129735: When You Paste to FIND, 500 Nations Jumps to Northeast Nations
• Q129826: Baseball 1995: Team Season Schedules Are Setup Incorrectly
• Q129881: Baseball ‘95: Houston Astros Invalid Opposing Team Reference
• Q129904: Baseball 1995: All-Star Break Causes Gap in Full Season
• Q129959: Baseball ‘95: Biography Search Returns to Default Biography
• Q131126: Wine Guide: Cannot Print More Than 99 Copies of Wine Selector
• Q131199: STRAVINSKY: ^K Character Displayed in Corner of Screen
• Q131268: Baseball 95: Season Schedule Does Not Print With HP560C Driver
• Q131415: Multimedia Composer Titles May Stop Responding on Exit
• Q131432: MAC Encarta 1995: Encarta and Memory Readme Contents
• Q131433: Macintosh Encarta 1995: Manual Installation Instructions
• Q131434: Mac Encarta 95: Can Not Find Articles in Word Search
• Q131435: Mac Encarta 95: Can’t Print from Atlas
• Q131436: Mac Encarta 1995: Back List Text is Hidden
• Q131438: Mac Encarta 95: Read Me Contents
• Q131439: Mac Encarta 95: ErrMsg: Error Loading the Specified List
• Q131440: Mac Encarta 1995: Fonts Not Installed to Non-Startup Drive
• Q131536: Mac Encarta 95: Encarta Fails to Start and Stopwatch Appears
• Q131537: Mac Encarta 1995: Monitor Colors Appear Faded
• Q131538: Macintosh Encarta 1995: Error Type 28 Occurs
• Q131591: Multimedia Applications: Solid Line Appears on Laser Printout
• Q131592: Mac Encarta: Cannot Check Spelling
• Q131593: Return to Encarta 1995 Button Attempts to Start Encarta 1994
• Q131594: MAC ANCIENT LANDS: Movies Look Hazy and Washed Out
• Q131596: MAC ANCIENT LANDS: Movies Look Hazy and Washed Out
• Q131654: 500 NATIONS: Make Wallpaper Replaces Previous Wallpaper
• Q131655: Mac Wine Guide, Ancient Lands: Play Button Sounds Don’t Work
• Q131656: MAC ANCIENT LANDS: Installs QuickTime Musical Instruments
• Q131657: Mac Encarta 95: Computer Hangs While Playing Video
• Q131688: Mac Bookshelf ‘95: Manual Installation Instructions
• Q131754: Mac Encarta 1995: Slide Show Stops After 100 Slides
• Q131755: 500 NATIONS: How to Distinguish Versions 1.0 from 1.0a
• Q131816: JULIA CHILD: README.WRI Contents (Part 1 of 2)
• Q131817: Julia Child: Readme.wri Contents (Part 2 of 2)
• Q131834: Baseball Daily 1995 Downloads Have Ended
• Q131835: JULIA CHILD: MSETUP.TXT Contents
• Q131870: Scenes 2.0: More Memory Is Needed To Run Transition Effects
• Q131890: DOGS: OPTHELP.TXT Contents
• Q131948: DOGS: TROUBLE.TXT Contents
• Q131954: Wine Guide: Find Tool Only Matches First Word on Page
• Q131966: Bookshelf 1995: Copy to Word Command Causes WinWord Error 537
• Q133009: Bookshelf: Copy to Word Function Causes GP Fault
• Q133055: Scenes 2.0: How to Uninstall Scenes
• Q133091: Mac Bookshelf 1995: Cannot Find Demo
• Q133093: Julia Child: Errors or System Hangs if CD-ROM is Removed
• Q133168: Mac Ancient Lands: Folder not Removed By Installer
• Q133230: Bookshelf: Changing the Order of Quickshelf Buttons
• Q133231: Dogs: Interactivity, Did You Know? Screen Smeared
• Q133232: Dogs: Pressing Enter in Find List Doesn’t Jump to Page
• Q133235: Dogs: Text on Screen Is Not Printed
• Q133289: Support for the Solution Provider CD-ROM
• Q133290: Dogs: Control Menu Does Not Appear When Minimized
• Q133365: Windows 95/98: Troubleshooting Problems with Compressed Audio
• Q133366: Julia Child: Clearing All Notes Disables Buttons
• Q133368: Julia Child: Extra Characters Print with Recipe
• Q133457: Bookshelf ‘95: How CD Edition Differs from the Intro Edition
• Q133459: Art Gallery: Animations Fail with QVision 2000 Video Driver
• Q133460: Macintosh Multimedia: Finder Items Lose Color
• Q133462: Julia Child: How Items Are Added to Shopping List
• Q133463: Obtaining Localized Versions of Microsoft Multimedia Programs
• Q133464: Mac Wine Guide: Movie Does Not Restart
• Q133465: Wine Guide for the Macintosh: Movie Control Buttons Missing
• Q133468: Julia Child: Find Dialog Box Remains in Foreground
• Q133750: Julia Child: Button Bar Disappears When Selecting Help Index
• Q133754: Julia Child Chef’s Tips: No Text with ATI Video Drivers in NT
• Q133755: Bookshelf ‘95: Problems Copying a Picture from an Article
• Q130008: Wine Guide: MMTASK Causes GP Fault with Dell S3 1.32
• Q130009: Mac Bookshelf 94: Only Prints in Upper-Left Corner
• Q130086: Encarta 1995: Fine Artist Loads Instead of Word Processor
• Q130133: Bookshelf 1995: Picture Caption Not Copied with Picture
• Q130134: 500 Nations: Seneca Town Copies to Clipboard as Huron Village
• Q130245: MAC Dangerous Creatures: Boxes Appear When Typing
• Q130356: Baseball 95: American League Schedule Changes Caused By Strike
• Q130357: Baseball 95: National League Schedule Changes Caused By Strike
• Q130501: Using Encarta and Bookshelf Searches with Multimedia Works
• Q132106: Mac Encarta 95: Jewel Box Text Has Wrong Close Button Location
• Q132107: Mac Encarta 1995 Err Msg: Cannot Find Files Needed to Start…
• Q132145: Dogs: Screen Split into Panels with Radius Video Card
• Q132146: Dogs: Movies Choppy with Some Video Drivers
• Q132147: Test To Profile Display Takes Too Much Time
• Q132297: Bookshelf 95: Problems Playing South African Anthem
• Q132298: Bookshelf 1995 for the Macintosh: Movie Skips As It Plays
• Q132334: Mac Bookshelf ‘95: White Lines Appear in Movie Clips
• Q132335: Mac Bookshelf 95: Error Type 15 Occurs in Quotation Book
• Q132336: Mac Ancient Lands: Volume Is Very Quiet for Some Sounds Only
• Q132387: Sound Settings Are Not Saved
• Q132388: Dogs: Can’t Stop Dog Piano Movie After it Starts
• Q132389: Multimedia: Demo Won’t Continue When You Switch to New Program
• Q132390: Add/Remove Doesn’t Clear Dogs from Windows 95/98 Start Menu
• Q132391: Mac Art Gallery ErrMsg: Sorry, There Was a Problem Playing…
• Q132417: Mac Encarta 94: Animations No Longer Play
• Q132418: Dogs: Documented Content Errors
• Q132419: Problems Sending Fax after Installing Bookshelf
• Q132468: Encarta ‘95 ErrMsg: MMP.DLL Needed for Media Player
• Q132497: Dogs: Cannot View Images Outside of Dogs
• Q132537: Optimizing Autoexec.bat and Config.sys for CD-ROM Performance
• Q132538: Bookshelf 95: Media Formats and Articles Totals for Books
• Q132543: Dogs: Changes Made to Windows 95 Registry and .INI Files
• Q132544: 500 Nations: README.TXT Incorrect Location of Video Drivers
• Q132551: Dogs, 500 Nations: Can’t Print Portrait or Landscape
• Q132698: Make Wallpaper Doesn’t Function: Saved with 0 Byte File Size
• Q132699: Pressing ALT+SPACEBAR Does Not Open System Menu
• Q132700: Multimedia: Programs Do Not Start Minimized in Windows
• Q132716: Dogs: Alt+Tab Key Combination Disabled in Canine Consultant
• Q135043: 500 Nations: Manual Installation Instructions
• Q135397: Oceans 1.0 for Windows: Cannot Print from Help
• Q135997: Scenes 2.0: Wallpaper and Windows NT 3.5
• Q134318: Oceans: Opthelp.txt Contents
• Q134319: Oceans: Trouble.txt Contents
• Q134320: Black Blocks Appear with Pasted Text in Notepad
• Q134444: Dogs for Windows: Manual Installation Instructions
• Q134645: Mac Bookshelf 1995: Words from WordPerfect not Found
• Q134683: Scenes 2.0: Manual Installation Instructions
• Q134983: Baseball 94: Video Clips Fail with ATI Mach 64
• Q136022: Mac Bookshelf 95: Israel Anthem Suddenly Stops
• Q136182: Multimedia AutoStart: Setup Continuously Restarts Windows
• Q136287: Bookshelf Intro Edition:Step 1: Read Me First File
• Q136675: Changing Sound Blaster 16 HDMA Settings in Windows 95/98
• Q136701: Works 95: Cannot Enter CD Key During Works 4.0 Setup
• Q136840: Clicking the Quickshelf Icon Runs the CTRL+C Macro
• Q136905: Ventura Does Not Launch After Installing Multimedia
• Q136906: Mac Encarta ErrMsg: There Is a Problem with Your Printer Setup
• Q136909: World of Flight 1.0: OPTHELP.TXT Contents
• Q136983: No Sound, MMSystem or MCI Errors In Windows 95/98
• Q136984: Julia Child: Windows 95 Installation Instructions Not Included
• Q136985: Bookshelf 95(32-Bit): Anthem Doesn’t Play, Causes Error Msg.
• Q136988: Bookshelf 1995: Some Animations Do Not Have Audio
• Q137063: World of Flight 1.0: Trouble.txt Contents
• Q137127: Encarta 96 for Windows: Readme.wri Contents (Part 1 of 2)
• Q137128: Encarta 96 for Windows: Readme.wri Contents (Part 2 of 2)
• Q137184: Julia Child: Pressing Return After Find does Not Go to Topic
• Q137185: Julia Child: Tip Popup Text Prints Small
• Q137187: Bookshelf 95 for Windows 95: Contents of Readme.txt
• Q137256: Mac Multimedia & Kids: Setup with Network and At Ease
• Q137280: Macintosh Encarta 1995: Image File Could Not Be Loaded
• Q137282: Cinemania: Listmaker Does Not Remember Specific Printer
• Q137317: Bookshelf/Encarta: Wrong Fonts Are Displayed
• Q137318: Comparison of Various Bookshelf 95 Editions
• Q137320: MS Select: Bad/Missing Sector Error When Duplicating Disks
• Q137322: Bookshelf 95: Accents Stripped from International Characters
• Q137323: Bookshelf: If No Notes Exist, ALT+N Closes Dialog Box
• Q137414: Baseball 1995: Copy from Daily Causes Invalid Data
• Q137415: Baseball 1995: Cursor Changes to Hand When Scrolling Text
• Q137451: Sound Distortion with Multimedia Programs
• Q137459: Multimedia: Printer Error pr807, pr808, Etc.
• Q137460: Bookshelf 1995 and ‘95: Odd Animation or .avi File Behavior
• Q137461: Mac Encarta 95: Some Sounds Do Not Play
• Q137557: Bookshelf 1995: Opening Word Minimizes Bookshelf
• Q137690: Encarta: Hangs When Playing Sound With Ensoniq Card
• Q137691: Bookshelf 1995: Cannot Alt+Tab from Quickshelf Keys
• Q137763: Cannot Print from 500 Nations if Using Spooler in Windows 95/98
• Q137765: Bookshelf 1995: Help Lists Incorrect Shortcut to Move Page
• Q137766: Bookshelf: Spell Cannot Check Multiple Words
• Q137769: Baseball Daily 1995: How to Download Previous Issues
• Q137832: Bookshelf 1995: QuickShelf Toolbar Settings Are Not Saved
• Q137833: Error Occurs When Attempting to Remove an Autorun Program
• Q137836: Encarta 1996: Could Not Open Mplayer.ini
• Q137880: Julia Child: Can’t Click Back for Previous Index Choices
• Q137881: Print and Copy Not Available from within Help
• Q137958: Bookshelf ‘95 editions: Daily Dialog Settings are Saved on ESC
• Q137959: Bookshelf: Advanced Find Settings Saved Even if Canceled
• Q137960: Wine Guide 1.0: Incorrect BACK Functionality in Encyclopedia
• Q137961: Bookshelf: F10 Function Key Disabled with QuickShelf
• Q139002: Cinemania 1996: Readme.wri Contents
• Q139093: Encarta 1996: Computer Hangs When Playing Video Clips
• Q139094: World Atlas 96: Compass Indicator Remains in the Foreground
• Q139146: Bookshelf: Cannot Integrate 32-bit Versions with Word 6.0
• Q139147: Right Click On Title Does Not Activate Control Menu
• Q139148: Julia Child: How To Add Cookware To Shopping List
• Q139161: Encarta World Atlas 1996 Edition: No Help Button Available
• Q139162: Encarta World Atlas, 1996: README.WRI Contents
• Q139163: World Atlas 1996: Incorrect Resolution Requirements on Package
• Q139191: Julia Child: Play Through Lesson Button Malfunctions
• Q139192: Julia Child: Only Title and Page Number Print
• Q139194: Encarta 1994: Problems Printing to the Color StyleWriter 2400
• Q139317: Encarta 1996: MSETUP.TXT Contents
• Q139318: 1996 Encarta World Atlas: Manual Installation Instructions
• Q139319: Mac Encarta: Animations Play with Faded or Unusual Colors
• Q139320: World Atlas Err Msg: Setup Unable to Determine Valid Default..
• Q139321: Bookshelf and Works 4.0 Err Msg: Insert Bookshelf Disc
• Q139392: Mac MM: How to Run Program Without CD-ROM
• Q139395: Compressed Audio Fails or Errors Occur After Windows Restart
• Q139424: Bookshelf 1995: Quickshelf Toolbar Overlaps Office Manager
• Q139439: Bookshelf 95: Copy to Excel Command Does not Work
• Q139440: Poor Full-Motion Video with Some S3 Video Drivers
• Q139441: Dangerous Creatures Camouflage Interactivity:No Screen Redraw
• Q139530: Multimedia: Using an Asterisk Wildcard Slows Searches
• Q139531: Multimedia Fonts Not Reinstalled in Maintenance Mode
• Q139533: Multimedia: Program Will Not Launch After New Updates
• Q139760: Baseball 1995: Ballpark Scrolling in Alphabetical Order Only
• Q139762: Control Menu Fails to Drop Down
• Q139763: Julia Child: Cannot Minimize Program When Playing a Lesson
• Q139764: Julia Child: Recipe Next and Previous Buttons Remain Red
• Q139765: Julia Child: Animated Buttons Become Inactive
• Q139766: Julia Child: Windows Minimize All Option Not Available
• Q139767: Julia Child: Intro Audio Plays After Starting Another Program
• Q139829: 500 Nations: Icon Missing in Program Manager After Reinstall
• Q139831: Oceans: Scenes Pictures Appear with Oceans Screensaver
• Q139833: Multimedia: No Icons or Groups Created in Program Manager
• Q139918: Bookshelf 95: Ctl3dv2.dll Conflicts with Corel Gallery II
• Q139919: Julia Child: Err Msg: MSJULIA Causes a GP Fault
• Q139920: Multimedia: Error Message: Uninstaller Error
• Q139921: Encarta 96 Encyclopedia Annual Subscription Readme Information
• Q139923: Macintosh Multimedia: Printout Has Overlapping Characters
• Q138031: Bookshelf 1995: Some Long Addresses Not Recognized
• Q138123: Bookshelf 1995: No Keyboard Access to Audio, Video
• Q138164: Encarta 1996: Yearbook Builder FAQ
• Q138207: Encarta 1996: Downloadable Readme File for MSN and WWW
• Q138209: Encarta 1996: Contents of the Patch Fix Text File for MSN, WWW
• Q138210: Julia Child Err Msg: "Unable to Find File", "Error Opening…"
• Q138211: Bookshelf 1995: Pictures Display an Inverse Image
• Q138213: Uninstall Incorrectly Removes Dynamic Link Library Files
• Q138214: Music Central 96: Contents of Readme.wri
• Q138215: Julia Child: Button Bar Sounds Play Intermittently
• Q138216: World of Flight: Peeled Sections Overlap
• Q138217: Encarta 96 Uninstall: Mscreate.dir Files, Folders not Deleted
• Q138313: World of Flight: Symbols for Videos, Peelaways, Animations
• Q138314: Multimedia: General MIDI Troubleshooting for Windows 95/98
• Q138353: Complete Basketball 95-96: No Daily Update Feature Available
• Q138732: Works 4.0 Setup Error: Your Setup Files May Be Damaged
• Q143026: Dinosaurs: Windows Command Buttons Are Missing
• Q143029: How To Use Online Registration
• Q143066: Dogs: Unable to Run When Using NT Guest Account
• Q143067: Mac Multimedia: Movies Freeze or Quit with QuickTime 1.6.x
• Q143206: Bookshelf 1995 for the Macintosh Minimum System Requirements
• Q143267: Scenes 2.0: List of Known Content Errors
• Q143289: Mac Dinosaurs: How to Turn Sound and Narration Off and On
• Q143310: Ancient Lands for the Macintosh System Requirements
• Q143336: Scenes 2.0: Installed File Descriptions
• Q145609: Pregnancy & Child Care: Setup Does Not Start
• Q145671: How to Uninstall Microsoft Pregnancy and Child Care Program
• Q145672: Pregnancy: How Do I Install and Set Up My Sound Card?
• Q145673: How Much Does Pregnancy and Child Care Cost?
• Q145674: How Long Does it Take to Set Up Pregnancy and Child Care
• Q145675: Pregnancy: Who Can I Send Suggestions To?
• Q145722: Where Can I Go to Discuss Pregnancy and Child Care Issues?
• Q145800: Pregnancy: "Find" Tips and Tricks
• Q145801: Pregnancy and Child Care: Problems Connecting to WWW Sites
• Q145802: Pregnancy and Child Care: Find By Symptom Seems Inaccurate
• Q145803: Pregnancy and Child Care: Print Option Unavailable in Overview
• Q145804: Pregnancy: What Do I Do with Problems Not Addressed in FAQ?
• Q145847: Mac Encarta: Unpacking Error: Damaged Yearbook Builder File
• Q145849: ErrMsg: Ir32.dll Set to Read Only Causes Setup to Fail
• Q145851: Pregnancy: Keyboard Shortcuts
• Q145866: Scenes 1.0: Genigraphics Scanning Special Offer Expired
• Q145895: Cinemania 96: Facts from Online Update Are Inactive
• Q145896: Cinemania: Unable to Add Custom Items to List Maker
• Q145901: Mac Encarta 96: Cannot Paste Audio Copied from Encyclopedia
• Q145931: Scenes 2.0: Stereogram Disk 1 Contents
• Q145932: Scenes 2.0: Personal Collection Disk Contents
• Q142077: Mac Cinemania: How To Choose Movie Reviewers
• Q142217: Encarta World Atlas 1996: Setup Fails with NexGen CPU
• Q142220: World Atlas 96 Printing: Unable to Continue Running…
• Q142221: Mac Encarta: Error Msg Starting Word Processor
• Q142353: Scenes 2.0: ErrMsg: Illegal Instruction In Module MSSCMN.DLL
• Q142380: Downloading Encarta Updates From MSN Produces Error Message
• Q142400: Encarta 96: National Anthem Play Button Unavailable
• Q142440: Monthly Update Files Integrate Multiple Times
• Q142483: Encarta 96 Updates: Unexpected Error When Integrating File
• Q142484: Oceans: Manual Installation Instructions
• Q142569: Mac Encarta Err Msg: Encarta Cannot Play the Animation
• Q141000: Multimedia: Black Screen or No Sound When Starting Program
• Q141001: Mac Multimedia: Cannot Print Selected Text
• Q141002: Bookshelf: Can’t Use Undo with Copy To Excel Command
• Q141195: Encarta 1996: Selected Text Prints Garbled
• Q141197: Encarta 1996: How the Dictionary Displays a Definition
• Q141198: Bookshelf 1994: Problems Printing Maps to the HP DeskJet 1200c
• Q141251: Mac Encarta 1995: Further Readings Do Not Copy or Print
• Q141253: Picture Gallery Wallpaper Is Not Centered on Screen
• Q141254: Encarta 1995: Manual Installation for Windows 95 and NT
• Q141255: Help Menu Items Unavailable in Full Screen Mode
• Q141256: Bookshelf 1995: Add/Remove Bookshelf Does Not Update Shortcut
• Q141259: Correct Answer Feedback Absent in Multimedia Matching Game
• Q141321: Dangerous Creatures: Pop-ups Stop and Reset Movies
• Q141323: Dangerous Creatures: Pictures Do Not Paste with System 7.5
• Q141325: Baseball 1995: Team Filter Button Resets to All
• Q141326: Multimedia Programs: Screen Turns Black or Colors are Mottled
• Q141327: Multimedia: WinToon Causes Hang or Page Fault in Kernel32.dll
• Q141403: Bookshelf: Can’t Use Spell Check During QuickShelf Search
• Q141405: Mac Encarta 96: Images with Text Don’t Paste
• Q141406: Dangerous Creatures: WindowShade Causes Screen Redraw Problem
• Q141407: Wine Guide: Search Word Not Highlighted When Using NT
• Q141408: Mac Bookshelf 94: Pop-up Menu Does Not Find Atlas Articles
• Q141410: World of Flight: Color Palette Problem Occurs with QuicRes
• Q141411: Bookshelf 1995: Spell Check Does Not Seem to Function
• Q141426: Dangerous Creatures: Sound Distortion When You Click Back
• Q141427: Bookshelf: Custom Installation Option Missing with AutoRun
• Q141428: Bookshelf 1995: Search Not Restarted After Spell Check
• Q141430: Bookshelf 1995: QuickShelf Toolbar Overlaps Office Toolbar
• Q141431: Bookshelf/Dictionary: Large Tables Are Printed Incorrectly
• Q141432: Wine Guide: Poor Video Performance on Windows NT
• Q141433: File Names and File Sizes of Online Product Updates
• Q141434: Encarta 96 and Windows 3.1: Manual Installation Instructions
• Q141481: Radius Video Driver Causes General Protection Fault
• Q141483: Sound and Video Drivers Used by Multimedia Programs
• Q141521: Encarta Encyclopedia Mindmaze: Sound On Versus Sound Off
• Q141640: Mac Encarta 96 Encyclopedia: Manual Installation Instructions
• Q141641: Macintosh Dangerous Creatures: Problems Using Dual Monitors
• Q141642: Mac Dangerous Creatures: No Help Window Opens; Computer Beeps
• Q141644: Mac Encarta 96 & 97: Unable to Copy and Paste an Image
• Q141646: Mac Encarta 96: Program Fails to Run from the Compact Disc
• Q141727: Bookshelf Add-In for Excel Does Not Provide Description
• Q141728: World of Flight: How to Manually Install
• Q141729: Macintosh Ultimate Robot: Screen Saver Viewer Does Not Start
• Q141730: Music Central/Cinemania: Names With Punctuation Not Found
• Q141731: Mac Musical Instruments: Files Installed During Installation
• Q141741: Macintosh Dinosaurs 1.0: Files Installed During Installation
• Q141742: Mac Encarta 95: Files Installed During Installation
• Q141743: Mac Art Gallery 1.0: Files Installed During Installation
• Q141744: Mac Dangerous Creatures: Files Installed During Installation
• Q141745: Macintosh Wine Guide 1.0a: Files Installed During Installation
• Q141746: MAC Art Gallery: Screen Flickers with Animations
• Q141748: Mac Encarta: Older Version of QuickTime Fails to Start
• Q141749: MMSYSTEM326. No wave device that can…
• Q141750: Bookshelf: Unable to Paste Article into Lotus Ami Pro
• Q141852: Closing MS Info Version 2.5 Disables Sound
• Q141893: Encarta 1996 for the Macintosh System Requirements
• Q141894: Cinemania 1996 for the Macintosh System Requirements
• Q141895: Music Central 1996 for the Macintosh System Requirements
• Q141896: Encarta96 ErrMsg: Enc9632.exe Is Not a Valid Win32 Application
• Q141935: Scenes: Rainbow Pattern On Tycho’s Supernova Picture
• Q140153: Music Central and Cinemania Fonts on CD Are Not Reinstalled
• Q140161: Bookshelf: Cannot Print Multiple Pages
• Q140162: Bookshelf 95: Unable to Activate Quickshelf AutoHide
• Q140216: Encarta 96 Error Message: Call to Undefined Dynalink
• Q140217: Oceans Error Message: Not Enough Memory To Print
• Q140226: Encarta 96 World Atlas: Unable to Continue Running…
• Q140250: Wine Guide 1.0a: Manual Installation Instructions
• Q140251: ErrMsg When Using Windows NT: Cannot find USER.DLL
• Q140282: Multimedia Screen Saver: Choosing None Sets Windows to None
• Q140307: Mac Encarta: Err Msg "The Correct Fonts Needed…"
• Q140308: Cinemania 95: Error "Cannot Find One of the Required Fonts…"
• Q140491: Multimedia Sound Card Support Files Are Missing or Corrupt
• Q140582: Encarta 96: How to Download Updates from AOL
• Q140583: How to Configure CD-ROM Caching for Windows 95
• Q140661: Encarta 97 Deluxe: CD swapping problem with NetWare/Win 3.x
• Q140662: World Atlas 96: Ess Sound Card Causes System to Hang
• Q140663: Cinemania 1996: Expressionism Music Clip Causes MMSYSTEM281
• Q140664: Macintosh Multimedia: Troubleshooting Sound Problems
• Q140665: Macintosh Cinemania 96: Manual Installation Instructions
• Q140666: Macintosh Music Central: Manual Installation Instructions
• Q140667: Dinosaurs and MSB Ocean: Unable to Print to a Canon BJC-610
• Q140692: Scenes 2.0: Invalid Dynamic Link Call Error
• Q140795: Bookshelf 95: Upgrading Doesn’t Remove Older Versions
• Q140798: Julia Child: More Popup Window Closes Help
• Q140852: Encarta 1996: Manual Install Instructions for Windows 95
• Q140892: World Atlas Stops Responding with Ensoniq Card
• Q140999: Bookshelf 95: Copy To: Copies to First Instance of Word, Excel
• Q146119: Macintosh Bookshelf ‘95 ErrMsg: Please Insert the Microsoft…
• Q146225: Pregnancy and Child Care: Content Specific to US Market
• Q146426: Pregnancy and Child Care Minimum System Requirements
• Q146432: Bookshelf 95: How to Register Online After Setup Completes
• Q146450: Scenes 1.0: Outer Space Disk 2 Contents
• Q146451: Scenes 1.0: Impressionists Disk 1 Contents
• Q146614: Pregnancy: How the Find By Symptom Feature Sorts a List
• Q146615: MAC Bookshelf 1995: Bookshelf 1995 Edition Readme Contents
• Q146877: Mac Encarta: Characters Display Wrong When Copied and Pasted
• Q146917: Scenes 1.0: Impressionists Disk 2 Contents
• Q146918: Scenes 1.0: Outer Space Disk 1 Contents
• Q147138: Mac Encarta 96 Encyclopedia: Memory ReadMe Contents
• Q147139: Mac Encarta 96 Encyclopedia: General Readme Contents
• Q147140: Macintosh Ultimate Frank Lloyd Wright: ReadMe Contents
• Q147141: Macintosh Music Central 1996: ReadMe File Contents
• Q147250: Strauss: Minimum System Requirements
• Q147320: World of Flight: Minimum System Requirements
• Q147321: Oceans: Minimum System Requirements
• Q147322: Cinemania/ Music Central ErrMsg: Unknown Error When Starting
• Q147325: Julia Child: Minimum System Requirements
• Q147404: Err Msg: <Program> Setup Was Not Completed Successfully
• Q147406: Stravinsky: Minimum System Requirements
• Q147418: MAC Asimov: Minimum System Requirements
• Q147419: Macintosh Frank Lloyd Wright: Minimum System Requirements
• Q147422: Multimedia Err Msg: Not Enough Memory to Start Program
• Q147660: Schubert: Minimum System Requirements
• Q147834: Macintosh Ancient Lands: Ancient Lands ReadMe Contents
• Q147868: MSB Human: Launch MIDI Mapper Does Not Work
• Q148135: Bookshelf ‘96-‘97 ErrMsg: OLE Automation Error
• Q148142: Macintosh Cinemania 96: Cinemania 1996 ReadMe Contents
• Q148143: Macintosh Wine Guide: ReadMe Contents
• Q148147: Cinemania/Music Central Wrong File Name:Update Won’t Integrate
• Q148175: Scenes 2.0: Minimum System Requirements
• Q148178: Scenes 1.0: Sierra Club Disk 1 Contents
• Q148182: Scenes 1.0: Sierra Club Disk 2 Contents
• Q148194: Complete Gardening: Readme.wri Contents
• Q148236: Bookshelf 96-97: Newsgroup Logon Asks You to Disconnect
• Q148238: Bookshelf 96-97: Remove All Deletes Internet Directory Updates
• Q148248: Gardening: Unable to Add a Plant Name to the Shopping List
• Q148251: Dinosaurs: Minimum System Requirements
• Q148252: Bookshelf 94: Minimum System Requirements
• Q148253: Ancient Lands: Minimum System Requirements
• Q148254: Art Gallery: Minimum System Requirements
• Q148256: Musical Instruments: Minimum System Requirements
• Q148258: Bookshelf 1993: Minimum System Requirements
• Q148259: Cinemania 94: Minimum System Requirements
• Q148265: Dangerous Creatures: Minimum System Requirements
• Q148269: Encarta: Video Not Updated When Changing Views
• Q148273: Do It Yourself Guide: No sound with Windows NT
• Q148274: Frank Lloyd Wright: Minimum System Requirements
• Q148275: Baseball 95: Minimum System Requirements
• Q148276: Asimov: Minimum System Requirements
• Q148340: Bookshelf 95: Minimum System Requirements
• Q148341: Do-it-Yourself Guide: Minimum System Requirements
• Q148342: Baseball 1994: Minimum System Requirements
• Q148349: Basketball 95-96: Minimum System Requirements
• Q148351: Multimedia: Some CD-ROM Drives Can’t Properly Read Disc
• Q148465: Complete Gardening: Unable to Edit Journal Entry Title
• Q148482: Bookshelf 96-97: Missing Text with High Contrast Color Scheme
• Q148484: Do-It-Yourself Guide: Manual Installation Instructions
• Q148486: Bookshelf 96-97: Playing Sounds Close the China Fact Box
• Q148530: Bookshelf 96-97: Changes to Internet Updates Not Saved
• Q148794: Gardening: Unable to Enlarge Pictures Using Keyboard Keys
• Q148810: Scenes 2.0: No Orca or Green Sea Turtle Picture
• Q148840: Err Msg: Encarta Cannot Find the Files Needed to Start
• Q148841: Encarta 1996: Update File Download Hangs or Crashes Encarta
• Q148902: Bookshelf 96-97: Copy To Causes Unexpected Behavior in Office
• Q148911: Cinemania 96/Music ErrMsg: Cinemania Could Not Find the Files
• Q148927: Bookshelf 96-97: Update Files on Second Drive Will Not Integra
• Q150005: Bookshelf 96-97: Summary of Word and Office Integration
• Q150017: Multimedia Err Msg: "The File Wing32.dll open…,"
• Q150025: Encarta: MPEG Video Errors and Problems
• Q150030: Complete Gardening: Unable To Set Zone On USDA Map
• Q150038: Multimedia: Start Menu Shortcuts Missing
• Q150045: Mac Encarta 96 Hangs or Quits When Choosing a Word Processor
• Q150163: Gardening: Filter Choices Canceled As If Start Over Activated
• Q150171: Baseball 1994: Minimum System Requirements
• Q150246: Bookshelf 96: QuickShelf Not Installed With Office 95
• Q150289: Bookshelf 96 Setup: Internet Explorer Status Incorrect
• Q150306: Bookshelf 96-97: Poor Performance Even After Reinstalling
• Q150309: Bookshelf 96-97 Installed Before Word Will Not Integrate
• Q150310: Bookshelf 96: Lost Network Connection Causes Error
• Q150318: Bookshelf ‘96-‘97: Maximizing Or Moving Window Causes Hang
• Q150320: Bookshelf ‘96-‘97: No Sound or Setup Using UNC Path
• Q150321: Bookshelf 96: Word’s Define Command Looks Up First Word
• Q150325: Microsoft Home Products Curriculum Activities
• Q150341: Complete Gardening: Manual Installation Instructions
• Q150354: Bookshelf ‘95 Does Not Start in Office 95 Trial Kit
• Q150398: Bookshelf ‘96-‘97: Minimum System Requirements
• Q150399: Music Central 96 Update Contents: November 95
• Q150400: Music Central 96 Update Contents: December 95
• Q150402: Music Central 96 Update Contents: January 96
• Q150403: Music Central 96 Update Contents: February 96
• Q150404: Complete Gardening: Minimum System Requirements
• Q150406: Music Central 96 Update Contents: October 95
• Q150409: Music Central 96 Update Contents: March 96
• Q150411: Macintosh Bookshelf 1996-97: Manual Installation Instructions
• Q150427: Mac Bookshelf ‘96-‘97: Can’t Select Menu Items in Apple Guide
• Q150428: Mac Bookshelf 96-97: Temp. Files Appear in Bookshelf Folder
• Q150429: Macintosh Bookshelf 96-97: Minimum System Requirements
• Q150470: Mac Bookshelf 1996-97: Quickshelf Does not Look up Word
• Q150478: Julia Child: Manual Installation For Windows 95
• Q150479: Mac Bookshelf ‘96-‘97: Cannot Change Memory Allocation
• Q150480: Mac Music Central: Sounds Play Poorly on 5200, 5215 Computers
• Q150481: Mac Encarta 96: Explanation of Installer Options
• Q150492: Julia Child: Manual Installation Instructions for Windows 3.x
• Q150510: Pregnancy and Child Care: Find Highlight is Inconsistent
• Q150538: Support for Music Sampler for Windows 95
• Q150542: Gardening: Pressing F1 in List Maker Causes Unknown Error
• Q150548: Complete Gardening Err Msg: Out of Memory
• Q150555: Cinemania 96 Update Contents: November 95
• Q150556: Cinemania 96 Update Contents: December 95
• Q150557: Cinemania 96 Update Contents: January 96
• Q150558: Cinemania 96 Update Contents: February 96
• Q150560: Cinemania 96 Update Contents: March 96
• Q150561: Cinemania 96 Update Contents: April 96
• Q150562: Bookshelf 96-97 Scales Incorrectly on PostScript Printer
• Q150585: Pregnancy and Child Care: Limits of the Back Feature
• Q150618: Pregnancy: Program Window Does Not Reopen To Previous Size
• Q150623: Mac Bookshelf ‘96-‘97: Startup Screen Appears Fuzzy or Blurry
• Q150626: Mac Bookshelf 1996-97: Items Installed by an Easy Install
• Q150657: Mac Bookshelf 96-97: Bookshelf Guide Could Not Be Found
• Q150660: Mac Bookshelf Does Not Install to Less than System 7.0
• Q150661: Mac Bookshelf 96-97: Bookshelf Guide Disabled with System 7.0
• Q150667: Mac Bookshelf 96-97: China’s National Anthem Does Not Play
• Q150678: Complete Gardening: Saved Lists Sort by Botanical Names
• Q150691: Complete Gardening Message: Unable To Find Bookmarks
• Q150692: Mac Bookshelf 96-97: Text Pasted to Scrapbook Does Not Display
• Q150694: Gardening/Do-It- Yourself: Can’t Open Read Me from Help Menu
• Q150718: Mac Bookshelf 96-97: Pronunciation Does Not Copy
• Q150719: Mac Bookshelf 96-97 Error: Bookshelf Requires AppleScriptLib
• Q150720: Macintosh Multimedia: Cannot Access Program Guide
• Q150721: Bookshelf 96-97 Error when Opening Guide from Bookshelf Folder
• Q150750: Mac Bookshelf 96-97: Bookshelf Guide Quits on a PowerBook
• Q150776: Encarta 96: Contents of the December 1995 Yearbook Update
• Q150784: Encarta 96: Contents of the November 1995 Yearbook Update
• Q150787: Encarta 96: Contents of the October 1995 Yearbook Update
• Q150933: Acmsetup Caused an Exception 03H in Module Msvfw32.dll
• Q150966: Macintosh Bookshelf ‘96-‘97: Contents of Each Book
• Q150967: Bookshelf 96-97: Description of Colored Item Boxes
• Q150985: World Atlas: Summary of Printing Capabilities
• Q150992: Complete Gardening: White Space Added To Printout
• Q150993: Complete Gardening: Printout of Shopping List Truncated
• Q150994: Encarta: Invalid Page Fault When Printing to Inkjet Printer
• Q150998: Bookshelf ‘96-‘97: Adjusting QuickShelf Toolbar to Fit Screen
• Q149003: Bookshelf 96-97 ErrMsg: "Unable to Process File…"
• Q149004: Bookshelf 96-97: PowerPoint Copy Incorrectly Lists Names
• Q149008: Pregnancy: Unable to Print or Copy Help Contents
• Q149010: Pregnancy Err Msg: "No Articles Were Found Containing…"
• Q149026: Encarta 1996: Generic Icon Appears for CD-ROM Drive
• Q149652: Macintosh Dangerous Creatures: ReadMe Contents
• Q149775: World Atlas: Program Hangs When You Click Statistic Button
• Q149978: Restricted User Security Issues when Using Microsoft Programs
• Q149981: Baseball Daily No Longer Offered
• Q151011: Pregnancy: Text, "Click here…" Prints at Bottom of Articles
• Q151029: Mac Bookshelf 96-97: CD Key Not Needed for Installation
• Q151035: Encarta 96-97: Minimize Pinpointer Preference Not Functioning
• Q151036: Mac Multimedia: Configuring HTTP Helper Application
• Q151055: Pregnancy: Suggested Reading List Inconsistent
• Q151057: Cinemania 96 Update Contents: May 96
• Q151084: Gardening/Do-It-Yourself: No Cancel Button in Settings Dialog
• Q151091: Bookshelf ‘96-‘97: Err Msg. with More Than 57 Character Path
• Q151093: Bookshelf ‘96-‘97: Pop-Up Definition Fails To Close
• Q151096: Cinemania 96: Updates Do Not Print Complete Descriptions
• Q151103: Cinemania 96: April Update Does Not Print Descriptions
• Q151120: NT: Only First User or Administrator Can Run Program
• Q151121: Cinemania 96: Unable to Export Contents of April Update
• Q151128: Bookshelf ‘96-‘97 Err Msg: Cannot Open Bookshelf Note File
• Q151325: Bookshelf ‘96-‘97: Manual Installation On Windows 3.1
• Q151333: Mac Bookshelf 96-97: Problems Looking Up Words from Cinemania
• Q151341: Gardening: Mouse Cursor Changes To Gardening Icon
• Q151345: Bookshelf ‘96-‘97: No Online Registration in Windows 3.1x
• Q151639: Err Msg: Enc9632 Caused an Invalid Page Fault in Enc9632.exe
• Q151641: Encarta 96: Contents of the February 96 Yearbook Update
• Q151642: Encarta 96: Contents of the January 96 Yearbook Update
• Q151645: Pregnancy and Child Care: Multiple Radio Buttons Selected
• Q151647: Multimedia: Hourglass Icon or Program Stops Responding
• Q151649: Bookshelf ‘96-‘97: See Also Scroll Bars Missing
• Q151659: Bookshelf ‘96-‘97: Bookshelf Not Added to Shortcut Bar
• Q151661: Encarta World Atlas: How To Disable Cosmo In The Registry
• Q151994: Basketball 94-95 Err Msg: Unable To Start DDE Communications
• Q152019: Encarta 96 Encyclopedia: Minimum System Requirements
• Q152208: Julia Child Err Msg: Insufficient Memory to Function
• Q152237: Bookshelf 1996-97: Unable to Play Word Pronunciations
• Q152238: Music Central 96 Update Contents: April 96
• Q152239: Music Central 96 Update Contents: May 96
• Q152314: Mac Bookshelf 96-97: About Box Shows Odd Hard Disk Space Info
• Q152334: Bookshelf ‘96-‘97: Manual Installation on Windows 95/98 and NT
• Q152390: Gardening: Back Button Does Not Return to Original Category
• Q152549: Mac Bookshelf ‘96 - ‘97: How to Determine Installed Version
• Q152550: Mac Cinemania: How to Import ListMaker Files
• Q152581: Complete Gardening: Can’t Add Just One Plant to Plant List
• Q152749: Complete Gardening: No Garden Bed Planner Available
• Q154022: Wine Guide: Distorted Display When Playing Video Clips
• Q154055: World Atlas 96: One of the Files Needed to Run Is Not Usable
• Q154263: Frank Lloyd Wright: Unable to Play Flyby Movie
• Q154388: Encarta 1996: How to Reinstall Without Losing Yearbook Updates
• Q154465: Cinemania 97 and Music Central 97: INTERNET.TXT Contents
• Q154622: Bookshelf ‘95: Program Hangs Printing to Epson Stylus Color II
• Q154732: World Atlas 96: Text in Cosmo’s Dialog Box Is Corrupt or Missing
• Q154883: Home Products Containing Multimedia Version of Msinfo32.exe
• Q153053: Bookshelf ‘96-‘97: Reference Titles Included in Bookshelf
• Q153084: Encarta World Atlas: Invalid Page Fault in Kernel32.dll
• Q153198: Encarta 96 ErrMsg: Setup Tried to Create an Invalid Path
• Q153230: ErrMsg: Complete Gardening Cannot Start Your Video Driver
• Q153356: Encarta 1996: Error When Starting Yearbook Builder
• Q153358: Wine Guide: Minimum System Requirements
• Q153389: Cinemania 96 Update Contents: June 96
• Q153412: Music Central 96 Update Contents: June 96
• Q153598: World Atlas: Exception 0E Error in VxD IFSMGR
• Q153607: Do-It-Yourself Guide: Cannot Enter Metric Measurements
• Q153678: Do-It-Yourself Guide: Ceramic Tile Estimator Limitation
• Q153708: Cinemania 1996: Button Images in Find Menu Misplaced
• Q153739: Do-It-Yourself Guide: Comdlg32.dll File Cannot Start
• Q153746: Mac Multimedia: Beta Version of Sound Manager Causes Problems
• Q153772: Bookshelf Err Msg: ACME Setup Caused a GP Fault in VER.DLL
• Q153788: Can’t Run Administrative Setup from Word, Bookshelf CD-ROM
• Q153795: Encarta 97 Encyclopedia: Minimum System Requirements
• Q153804: Encarta 97 World Atlas: Minimum System Requirements
• Q153985: QuickShelf: Shut Down Windows Dialog Box Disappears
• Q155140: Encarta 96: Contents of the March 1996 Yearbook Update
• Q155154: Encarta 96: Contents of the April 1996 Yearbook Update
• Q155168: Encarta 96: Contents of the May 1996 Yearbook Update
• Q155213: Encarta 96: Contents of the June 1996 Yearbook Update
• Q155223: Encarta 96: Contents of the July 1996 Yearbook Update
• Q155274: Encarta 96: Contents of the August 1996 Yearbook Update
• Q155285: Cinemania 96 Update Contents: July 96
• Q155351: Cinemania 96 Update Contents: August 96
• Q155442: Music Central 96 Update Contents: July 96
• Q155483: Music Central 96 Update Contents: August 96
• Q155505: Cinemania 97: Minimum System Requirements
• Q155833: Wine Guide 2.0: Unable to Use ENTER Key in Notes Feature
• Q155860: Wine Guide 2.0: Unable to Print or Copy Text
• Q155866: Wine Guide 2.0: Unnecessary CD Key Label affixed to CD Case
• Q155915: Encarta 97: Setup: Cannot Restart With Exchange Running
• Q156107: Encarta 1996: Unable to Enter Yearbook Builder
• Q156108: Encarta 97: Lookup Reference Fails with Office, Works, Word
• Q156109: Encarta 97 Err Msg: Lookup Reference Cannot Execute
• Q156239: Encarta 97: Startup Error with IntelliType/IntelliPoint
• Q156246: Bookshelf 1994: Find with "?" Wildcard Search Fails
• Q156256: Encarta 97 World Atlas: Contents of README.WRI
• Q156303: Music Central 97: Minimum System Requirements
• Q156469: World Atlas: How to Run/Install if AutoRun is Disabled
• Q156502: Cinemania/Music Central 96: Availability of Monthly Updates
• Q156558: Cinemania/Music Central 97: Netscape 2.0 not Starting
• Q157143: Encarta 97 Err Msg: Insufficient Memory/Not Enough Free Memory
• Q157368: Expedia: Some Program Features May Behave Unexpectedly
• Q158017: Complete Gardening: Unable to Install to a Different Directory
• Q158087: Mac Encarta 97: No Sound in Collages or MindMaze
• Q158088: Mac Encarta 97: Cannot Install Fonts Through Custom Install
• Q158089: Internal Internet Links Do Not Work
• Q158090: Setup Runs Slowly; Virus Extension Loaded
• Q158220: Mac Encarta 97: Problems Using Non-Apple CD-ROM Drivers
• Q158226: Encarta 97: Personal Nutrition Interactivity Does Not Save
• Q158227: Mac Encarta 97: Pasting Text into Search Box Finds Nothing
• Q158228: Mac Encarta 97: Remove Option Removes Update/Notemark Files
• Q158351: Mac Multimedia: Network Connection May Cause Problems
• Q158553: Encarta 97: Chemical Formulas in Dictionary are Incorrect
• Q158554: Music Central 97: Discography Screen is Missing Credits
• Q158555: Encarta 97: Windows 3.1x Won’t Restart After Installation
• Q158594: Mac Encarta 97: Readme.txt: How to Install and Files Installed
• Q158595: Mac Encarta 97: Readme.txt: Memory Use
• Q158596: Mac Encarta 97: Readme.txt: Performance
• Q158597: Mac Encarta 97: Readme.txt: Minimum System Requirements
• Q158598: Mac Encarta 97: Readme.txt: Video and Sound Issues
• Q158599: Mac Encarta 97: Readme.txt: Getting Connected
• Q158600: Mac Encarta 97: Readme.txt: Troubleshooting and Suggestions
• Q158652: Mac Encarta 97: Anthems Do Not Play with Low Memory
• Q158653: Mac Encarta 97: About Encarta Not Available From Some Screens
• Q158654: Mac Encarta 97: Home Screen Blank with Low Memory on 68K
• Q158655: Mac Encarta 97: May Run Slowly on PowerMacs with Low Memory
• Q158656: Mac Encarta 97: Print Output Differs From Expected
• Q158778: Mac Encarta 97: Color Printing Causes Hang with Low Memory
• Q161050: Encarta 97: Error When Starting Online Features Yearbook
• Q161097: Cinemania 97: How To Turn Opening Video Off From the Registry
• Q161168: Encarta 97: Removing Program Without Losing Yearbook Updates
• Q161219: Cinemania 97: Corrupted Fonts on IBM Thinkpad with Cyber9320
• Q161268: Encarta 97 Err Msg: Enc97 Failed to Load Encres97.dll
• Q161269: Encarta 97: Internet Explorer Doesn’t Start in Online Library
• Q161527: Encarta 97 World Atlas: How To Turn Off Opening Video
• Q161529: Starts Here Err Msg: You Do Not Have Enough Disk Space…
• Q161531: Wine Guide 2.0: Blank Box on Printout When Printing Contents
• Q161979: Encarta: How to Disable the Ability to Start Programs
• Q161980: Windows NT 4.0 Workstation Starts Here: Contents of Readme.wri
• Q160040: Encarta 97: How To Download Yearbook Updates Using AOL
• Q160076: Encarta Err Msg: No New Update/Download Files Found
• Q160159: Win/Mac Encarta: What’s the Second Disc For?
• Q160170: Display Problems Playing Video Clips in Windows
• Q160193: Encarta 97 Err Msg: Visual C++ Runtime Error
• Q160478: Encarta 97: Copying Climate Charts Cuts Off Decimal Amounts
• Q160479: Encarta 97: Computer Hangs with Sound Galaxy Pro 16
• Q160480: Encarta 97: "Dynalink" Error Message Starting Word or Excel
• Q160481: Encarta 97: Setup Status Never Reaches 100 Percent
• Q160540: Mac Cinemania 97: Minimum System Requirements
• Q160549: Mac Music Central 97: Minimum System Requirements
• Q160581: Encarta 97 Err Msg: Could Not Start Another Application…
• Q160585: Mac Multimedia Err: One or More File Required for Apple Guide
• Q160597: Mac Multimedia: Page Setup Option Doesn’t Function Properly
• Q160744: Encarta 97: Summary of Features When Using Windows 3.x
• Q159007: Encarta 1997: Manual Install Instructions for Windows 3.x
• Q159010: Cinemania/Music Central 97 Err Msg: Win32s - Error
• Q159420: Mac Encarta 97: Trouble Downloading/Integrating Yearbook Update
• Q159514: Encarta 97: Error Messages When Launching Collages
• Q159515: Encarta 97: Black screen or Flydown Menus Don’t Drop
• Q159516: Encarta 97: Unable to Print to HP DeskJet Drivers 4.x and 5.x
• Q159517: Encarta 97 Err Msg: File <Filename> Could Not be Opened…
• Q159519: World Atlas 97: Unable to Annotate Pushpin with Long Note
• Q159520: Encarta 97 Fails to Start or Quits with Encarta 96 Running
• Q159658: Mac Encarta 97 Err Msg: Required Files Are Missing…
• Q159890: Mac Encarta Setup: QuickTime Musical Instrument Error
• Q159955: Encarta 97: Differences Between Standard and Deluxe Editions
• Q162156: Encarta 97: Problems Starting Web Browser From Encarta
• Q162202: Encarta 97 Err Msg: Encarta Cannot Connect to the Web
• Q162744: Using AOL’s Internet Connection with Windows Programs
• Q162749: Using AOL’s Internet Connection with Windows 3.1 Applications
• Q162826: Microsoft Programs Can’t Open AOL 3.0 Web Browser
• Q162890: Unable to Copy Audio from Encarta 97
• Q165994: Cinemania 96: Film Clips Do Not Play When Clicked
• Q163513: Mac Multimedia: Internet Config Error Messages and Solutions
• Q163805: Comparison of Bookshelf 1996-97 with Bookshelf Basics
• Q164349: Mac Multimedia: Upgraded Processors Not Recognized
• Q164356: Mac Encarta 97: Computer Does Not Wake Up From Sleep Mode
• Q164366: Encarta 97 Err Msg: Required .dll File Msvcirt.dll is Missing
• Q164375: Cinemania/Music Central 97: Connections Link Fails To Download
• Q167054: Mac Encarta 97: How To Download Updates Using AOL
• Q169188: Mac Cinemania 97: How to Manually Install Program
• Q169195: Mac Encarta 97: ErrMsg: One or More Files Required for Apple…
• Q169224: Mastering: Palette Problems with 256 Color Depth
• Q169421: Mastering: Setup: Oleaut32.dll Installs to a Random File Name
• Q169422: Mastering: Setup Does Not Detect Newer Version of ActiveMovie
• Q169949: Mastering: Website Added to Notebook Instead of Content Page
• Q166037: Mac Kids/Multimedia: ErrMsg: Not Enough Room on Drive
• Q166040: Bookshelf: Unable to Find National Zip Code Directory
• Q166122: Mac Encarta 97: Can’t Select Text From Right to Left
• Q166123: Mac Encarta 97: Collage Introductions and Sounds Stutter
• Q166408: Multimedia: Does Not Dial AOL’s Phone Number
• Q166754: Encarta 97: Insufficient Memory/Not Enough Free Memory
• Q171895: Mac Encarta 97: Orbit Interactivity Stops Right After Starting
• Q171925: Mac Bookshelf: Cannot Print Landscape Orientation
• Q171926: Mac Bookshelf 98: Contents of Read Me Document (Complete Text)
• Q171938: Bookshelf 98: No Ambient Music in 360 Degree Views
• Q171959: Mac Bookshelf 98: Text and Images Not Copied at Same Time
• Q171961: Mac Bookshelf 98: Unexpected Behavior Using Multiple Monitors
• Q171965: Mac Bookshelf 98: Animations and Movies Slightly Out Of Frame
• Q171969: Mac Bookshelf 98: Line Art Drawings May Not Print
• Q171971: Mac Bookshelf 98: 360 Degree Views May Turn White After Panning
• Q171975: Mac Bookshelf 98: Err Msg: Cannot Open Articles or Books File
• Q172089: Cinemania 97: Why Does the Year Filter Stop at 1996?
• Q172113: Bookshelf Intro: Refresh Button Returns You to Opening Screen
• Q172119: Encarta 97: Incorrect Installation Instructions in Jewel Box
• Q172209: Bookshelf: IntelliMouse Features Supported in Some Versions
• Q172410: Mac Bookshelf 98: Power Mac Version of Product Not Installed
• Q172429: Mac Bookshelf 98: System Hangs When Adjusting Slider Bar
• Q172446: Steps to Take Before Calling Technical Support
• Q172465: Bookshelf 98: "Licensed To" Field in About Box Is Empty
• Q172486: Bookshelf: "Click Image…" Text Is Copied or Printed with Image
• Q174204: Research Organizer: Error Message When Moving Cards/Sections
• Q174909: Bookshelf/Dictionary: Cannot Copy Wave Audio (.wav) Sounds
• Q174910: Bookshelf 98: How to Get 360 Views Zoom Support Within Program
• Q174911: AUDIO: Copy To Feature May cause GPF
• Q174912: Bookshelf 98: Opening a 360 View Enables Interface Sounds
• Q174914: Encarta 98 Does Not Display Home Screen or Play Animations
• Q174962: Multimedia: Uninstaller Error
• Q175064: Bookshelf 98: Unneeded Excel Integration File Copied to Computer
• Q175082: Bookshelf: Cannot Use ALT+F4 to Quit Program
• Q175088: Bookshelf 98: Quick Zip Code Returns Different Results
• Q175140: Bookshelf/Dictionary: Application Key Does Not Function
• Q175149: Bookshelf 98: Invalid Page Fault Viewing 360-Degree Views
• Q175178: Bookshelf: Images Are Printed Incorrectly on Dot-Matrix Printers
• Q175311: Bookshelf 98: Copyright Information Not Printed with Articles
• Q175455: Bookshelf: QuickDefine Does Not Function in Web Page Frame
• Q175467: Bookshelf: Can’t Install on Workstation from Network Drive
• Q175473: Bookshelf 98: Remove All Deletes Internet Directory 96 Updates
• Q175916: Bookshelf 98: Integration Fails with Word 95
• Q173548: Bookshelf: How to Return to Previously Viewed Articles
• Q173563: Bookshelf 98: Arial and Symbol Fonts Required but Not Installed
• Q173566: Multimedia: How to Temporarily Disable Your Sound Card
• Q173570: Troubleshooting: How to Change to 640 x 480 x 256 Colors
• Q173605: Multimedia Err Msg: Unable to Read Drive CD-ROM
• Q176153: Bookshelf: Right-click Define Feature Does Not Function
• Q176249: Encarta: Sounds Distorted or Do Not Play Under Windows NT 4.0
• Q176255: Bookshelf 98: Hard to tell Focus Box from Window Background
• Q176362: Bookshelf: Cannot Play Sound Clips or National Anthems
• Q176386: Cinemania: No Sound When You Play Film Clips
• Q176387: Err Msg: You Must Have Cinemania Installed on Your Machine…
• Q176485: Encarta: Cannot Run Setup on Shared Installation of Windows
• Q176677: Cinemania: Menus Do Not Fly Down When Running Windows NT 4.0
• Q176770: Error Message: Encarta Encyclopedia Cannot Start…
• Q176798: Bookshelf 98 ErrMsg: Ctl3d32.dll Is Not the Correct Version
• Q176831: Multimedia: Computer Stops Responding When Accessing Web Links
• Q176837: Bookshelf 98: Computer Stops Responding When Searching Online
• Q176844: Bookshelf Setup Does Not Continue After Removing Older Version
• Q176846: Encarta Encyclopedia Does Not Recognize the Second CD-ROM
• Q176925: Multimedia Err Msg: Cannot Load Msreftl.dll
• Q176928: Bookshelf Err Msg: Could Not Open the File…
• Q177038: Sounds Are Choppy or Not Played in Encarta and My Personal Tutor
• Q177198: How to Reinstall Windows 95 Audio and Video Compression
• Q177278: Bookshelf 98: Unable to Open 360 Degree Views
• Q177279: Encarta 98: How to Turn Off Sounds and Visual Effects
• Q177368: Bookshelf 96-97: Lookup Reference Does Not Function in Word 97
• Q177376: Bookshelf 98: Unable to Cancel Installation
• Q177407: Versions of Bookshelf and Word That Can Be Integrated
• Q177448: Bookshelf Err Msg: Setup Caused an Invalid Page Fault…
• Q177472: QuickTime Not Listed in Add/Remove Programs Under Windows NT 4.0
• Q177581: Bookshelf: Taskbar Icon Replaces QuickShelf Toolbar
• Q177604: Multimedia: Troubleshooting Using Clean Boot of Windows 95
• Q177758: Bookshelf: How to Use the Parental Control Feature
• Q177819: Computer Hangs Starting Encarta Using iNFRA1800 CD-ROM Drive
• Q177876: Bookshelf: Cannot Use Mouse to Select More Than One Media Type
• Q177948: Bookshelf 98: Horizontal Scroll Bar Is Not Provided
• Q177960: Bookshelf 98: Bookshelf Daily Displays Empty Dialog Box
• Q178007: Encarta 98: Clicking Home Screen Title Does Not Open Feature
• Q178049: Encarta 98 Err Msg: Error Registering the OCX…
• Q178106: Encarta: Taskbar Covered at 640 x 480 Display Resolution
• Q178107: Encarta 98 Err Msg: The Topic Does Not Exist…
• Q178115: Encarta 98: Conversion of Miles to Feet Is Incorrect
• Q178123: Multimedia: Video Clips Do Not Play Properly
• Q178144: Encarta: Pasting Text into Empty Word Document Resets Paper Size
• Q178153: Multimedia: Only Administrator Can Install Program Under NT 4.0
• Q178182: Encarta 97 Err Msg: The Registration Wizard Cannot Run…
• Q178209: Encarta 97 Err Msg: Math Co-Processor Not Found (Voxware)
• Q178231: Bookshelf: Web Link Redirection Updates Internet Links
• Q178264: Encarta: Stack Fault when Applying Filter in Media Gallery
• Q178418: Err Msg: Could Not Start Another Application During Setup…
• Q178513: Bookshelf 98: Norton AntiVirus Identifies Unwise.exe as a Virus
• Q178974: Encarta: Images Lose Quality when Copied and Pasted
• Q179094: Draw98: How to Remove (Uninstall) Microsoft Draw 98
• Q179415: Multimedia: Program Cannot Find or Recognize Update Files
• Q179457: Bookshelf 98: Footnote Number Is Displayed Beneath Pasted Text
• Q179508: Encarta 98: Incorrect Items in Media Gallery Time Filter
• Q179591: Cinemania: Monthly Update Files Are No Longer Available
• Q179622: Err Msg: Encarta Was Not Able to Integrate Any New Updates
• Q179777: Encarta 98: Lookup Reference Feature Not Available in Word
• Q179808: Encarta 98 Deluxe Edition: Minimum System Requirements
• Q179810: Encarta 98 Standard Edition: Minimum System Requirements
• Q179811: Bookshelf 98: Minimum System Requirements
• Q179910: Encarta Err Msg: Qt32inst Caused a Divide Error in Qt32inst.exe
• Q179932: Encarta: Amount from Contribution Is Incorrect
• Q179933: Bookshelf 95: How to Add Define to the Word 97 Shortcut Menu
• Q179984: Bookshelf 98 Err Msg: Install Aborted! Internal Error
• Q180066: Encarta 98: Research Organizer Video Clip Is Loaded Slowly
• Q180454: Fonts Installed by Encarta 98 Encyclopedia for Windows
• Q181154: DRW98: Microsoft Draw 98 Available for Download
• Q181714: Err Msg: The Initialization Values for MSDN Archive Edition…
• Q182447: Encarta 98 Research Organizer: How to Determine Language Version
• Q183066: Quickshelf 98: Article Opens Behind Search Panel
• Q183144: Mac Encarta 98: Contents of the Encarta 98 Read Me File
• Q183192: Mac Bookshelf 98: Minimum System Requirements
• Q183193: Mac Encarta 98: Minimum System Requirements
• Q183288: Encarta DVD Reference Suite: Problems with Creative Labs DVD Kit
• Q183365: DRW98: Text in Draw Object Appears Crushed/Overlapping
• Q183876: Exchange Server 5.0 SP2 TechNet CD-ROM Labeled Incorrectly
• Q183949: Bookshelf 98: Duplicate Image Is Pasted Instead of Article Text
• Q184410: How to Use Msinfo32.exe to Optimize CD-ROM Cache Settings
• Q187683: Bookshelf 98: Find Media Tab Finds Items by Media Title Only
• Q185615: Encarta 98 Err Msg: Enc98 Caused an Invalid Page Fault…
• Q185701: Virtual Globe: Location Sensor or Measure Tool Is Not Displayed
• Q186857: Encarta: Error Message When You Attempt to View Collage
• Q186941: Mac Bookshelf 96-97 Err Msg: Unable to Start Because of an Error
• Q189267: Multimedia: Program Hangs or Error Message When Starting
• Q189447: Virtual Globe 98: How to Submit Comments on Geographical Errors
• Q189685: Encarta Hangs When You Click a Menu Item on an Article Screen
• Q189781: Black Screen When Starting Microsoft Dinosaurs for Macintosh
• Q189796: Cinemania Online and Music Central Online Retiring After 1998
• Q190292: Encarta 98: How to Test 360-Degree Views Outside Encarta
• Q191509: Multimedia: Your Search Words Are Not Found
• Q192410: Encarta Virtual Globe 1998 Does Not Start
• Q192423: EVG99: Back Button Does Not Return You to Previous Screen
• Q192589: Encarta 98 Research Organizer Err Msg: Cannot Find the File…
• Q192590: Encarta: What Happens When You Score 20,000 Points in MindMaze
• Q192597: Official Microsoft Bookshelf Internet Directory: Support Options
• Q192600: Home Essentials 98 Continually Prompts for Encarta 98 CD-ROM
• Q192610: Research Organizer Err Msg: Setup Could Not Open the DLL…
• Q192613: Bookshelf 98: How to Change Scroll Bar and Article Font Sizes
• Q192999: Web Links in Bookshelf 98 and Encarta 98 Updated by Redirector
• Q193001: Encarta Virtual Globe 99: Cannot Disable Sounds in Game
• Q193023: EVG99: Cannot Distinguish Between Features Shown in Map Legend
• Q193028: Wine Guide: Error Message When Starting in 640 x 480 Resolution
• Q193071: Encarta 98: How to Update Yearbook with No Internet Connection
• Q193086: Bookshelf 98 Err Msg: An Error Occurred While Attempting…
• Q193289: Encarta 99 Err Msg: Enc99 Caused a Stack Fault in Module…
• Q193350: Virtual Globe Err Msg: Unable to Locate Favorites Folder…
• Q193357: City Symbol Used for Country in "Name That Place" Game
• Q193370: Encarta Virtual Globe 99: Program Hangs When You Print Article
• Q193382: Virtual Globe 99: Lunar Map Links to Earth-Related Content
• Q193383: Research Organizer: PC-Cillin II Finds Virus in Soccer.ero File
• Q193425: Comprehensive Map Style Is Displayed When You Exit Game
• Q193426: Virtual Globe: Statistics Are Not Listed in Alphabetical Order
• Q193445: Virtual Globe 99: Cannot Copy or Print Frame from Video Clip
• Q193446: Virtual Globe: Administrator Rights Needed on NT-Based Computer
• Q193632: Bookshelf: Wave Sounds Pause or Break Up During Playback
• Q193917: Encarta Err Msg: Enc99 Caused a General Protection Fault…
• Q193985: Encarta: Computer Hangs at 21 Percent When Installing Program
• Q193990: Encarta 99: Black Lines Appear on the Screen During Transitions
• Q194059: Encarta Virtual Globe 99: How to Print the Map Legend
• Q194066: Multimedia: Excessive Processor Usage When Programs Are Running
• Q194095: Encarta: Blank Rectangle on Screen When You View Virtual Tour
• Q194108: Research Organizer 99: Program Hangs When You Paste Text
• Q194162: Encarta Virtual Globe 99: Error Message if You Remove CD-ROM
• Q194167: Encarta: Description of Compound Interest InterActivity
• Q194183: Virtual Globe: Photo Credit Is Truncated When You Copy Picture
• Q194205: Err Msg: WAOL Caused an Invalid Page Fault in Module MSVCRT.DLL
• Q194286: Virtual Globe 99: Cannot Print Map or Map Is Printed Very Slowly
• Q194344: Multimedia: Hangs While Updating Files or Program Does Not Start
• Q194345: Bookshelf 99: Shockwavectrl Is Displayed on the Home Page
• Q194350: Encarta Virtual Globe 99: Incorrect URL in Bibliography
• Q194360: How to Determine the Version of Encarta Virtual Globe 99
• Q194362: Encarta 99: No Sound in Home Screen, Animations, Interactivities
• Q194366: Encarta: How to Contact Encarta Annual Update Program
• Q194372: Virtual Globe 99: Internet Explorer 4.01 Set as Default Browser
• Q194408: Virtual Globe 99: Place Name Is Difficult to Read on Printed Map
• Q194480: Encarta 98: Unable to Play Video Clips in Full Screen Mode
• Q194791: Err Msg: Could Not Open <Filename> Because It Is Already Open…
• Q194882: Encarta Virtual Globe 99: Cannot Use IntelliMouse Wheel to Zoom
• Q194891: Virtual Globe 99: Very Small Image of Photograph Is Displayed
• Q194900: EVG99: Right-click on Flag Connects You to Macromedia Web Site
• Q195520: Encarta 99: How to Turn Off Sounds and Visual Effects
• Q195555: Bookshelf: How to Turn Off Sounds and Visual Effects
• Q195624: Virtual Globe 99: Empty Dialog Box Appears When Starting Program
• Q195632: Err Msg: Encarta Virtual Globe Requires a Pentium 66…
• Q195665: Error Message: Filename Is Linked to Missing Export Filename.dll
• Q195726: Virtual Globe 99: Current Speed Not Displayed in Virtual Flights
• Q195729: Virtual Globe 99: Cannot Press ALT+SPACEBAR to Restore Program
• Q195749: Word 97 Err Msg: Word Cannot Find or Run the Application
• Q195751: Encarta: Selecting Special Character Disables Read Aloud Feature
• Q195756: Err Msg: Your System Is Missing the Required Setup Engine
• Q195868: Virtual Globe 99: Boxes Replace Letters in Some Find List Items
• Q195876: Encarta: Designed to Be Viewed at 800 x 600 Screen Resolution
• Q195877: Virtual Globe 99: Program Window Is Not Resized Correctly
• Q195888: EVG99: Cannot Display All Zoom Levels Using Zoom Buttons
• Q195909: Virtual Globe 99: "Disputed" Is Repeated in Dynamic Sensor Tool
• Q195917: EVG99: Favorite List Entry Cannot Be Longer Than 42 Characters
• Q195978: EVG99: Dual Pointer Focus on Home Screen and Dialog Box
• Q196006: Virtual Globe 99: How to Disable Sound in Virtual Flights
• Q196013: Virtual Globe 99: Video Continues to Play After You Press CTRL+S
• Q196917: Err Msg: The Wininet.dll File Is Linked to Missing Export…
• Q196929: Cannot Install Encarta on Windows NT 4.0-Based Computer
• Q196977: Virtual Globe 99: Menu Bar Items Are Truncated or Overlap
• Q197005: Encarta 99 Standard Edition: Article Is Not Read Aloud
• Q197041: Encarta Encyclopedia 99: Video Clips Are Not Played Smoothly
• Q197072: Encarta Virtual Globe 99: Minimum System Requirements
• Q197260: Encarta 99: Natural Language Search Disk Space Requirements
• Q197409: Encarta: How to Recover Integrated Yearbook Update Files
• Q197412: Err Msg: An Unknown Error Has Occurred While Initializing…
• Q197584: Bookshelf 99: Buttons Cover Find Box and Search Option
• Q197633: Encarta: How to Transfer or Restore Integrated Yearbook Files
• Q197664: Empty Browser Window Opens When You View Multimedia Catalog
• Q197771: Bookshelf 99: Right-Click Define Feature Starts Bookshelf Basics
• Q197774: Err Msg: This Program Is Set to Run in MS-DOS Mode…
• Q197790: Bookshelf 99: Error Message When You Resize Program Window
• Q197806: "Ordinal Not Found" Error While Installing on NT-Based Computer
• Q198165: Virtual Globe 99 Err Msg: Unable to Load the Resource.dll
• Q198912: Bookshelf 99 & 2000: How to Run the Program Without the CD-ROM
• Q198972: Bookshelf/Dictionary: Citations Not Added to Research Projects
• Q198973: Bookshelf 99: Cannot Search for Content from the Start Menu
• Q199007: EVG99: Different Graph Scale Displayed When Statistic Map Opened
• Q199009: EVG99: Video Playback Is Choppy or Quits Before Clip Is Finished
• Q199015: Encarta Virtual Globe 99 Err Msg: Error Reading CD-ROM
• Q199016: EVG99: Menu Bar Is Active When Program Is Running in Background
• Q199027: EVG99: Default Favorite Name Contains Unexpected Characters
• Q199032: EVG99: "Error Reading CD-ROM" When You Zoom In or Out on the Map
• Q199701: Encarta 99 Err Msg: A Printer Error Has Occured
• Q199902: Encarta 99: Find Feature Finds Words Even When You Misspell Them
• Q199904: EVG99: Search Results in Pinpointer Contain Illegible Characters
• Q203260: Bookshelf 98: Using Keyboard to Copy Image Copies Entire Article
• Q203695: Encarta 99: Home Screen Introductory Audio Broken Up or Choppy
• Q203700: Encarta 99: How to Install Additional Components
• Q203771: Encarta Encyclopedia: Error Message When Starting Virtual Tour
• Q200481: Encarta 99: Insufficient Hard Disk Space to Complete Setup
• Q200533: Enc99 Err Msg: Director Player 6.0: This program requires…
• Q200534: Pointing Device Affects Encarta When Running in the Background
• Q200549: EVG99: Labels Do Not Appear When You Browse the Map
• Q202761: Bookshelf 99: List of Fonts Installed by Bookshelf 99
• Q202780: Encarta 99 Err Msg: An Error Has Occurred in Your Program
• Q205129: Mac Encarta 98: Flashlight Pointer Not Displayed in Virtual Tour
• Q201000: Encarta 98 Err Msg: Fatal Exception 0E
• Q201674: Reference Suite 99: Locations of Network Administrator’s Guides
• Q214600: Encarta Ref Suite 99 Err Msg: Please Insert the Disk Labeled…
• Q214630: How to Install Encarta Africana in Safe Mode
• Q220615: Encarta Err Msg: Cannot Import Uninstal.reg: Error Opening…
• Q219942: Error Message When Attempting to Install or Run Encarta Africana
• Q216282: Encarta Reference Suite 99: Network Installation Instructions
• Q216500: Encarta 99: Blank Box Displayed When You Play A Video Clip
• Q216549: Encarta 99: Introductory Audio Playback Is Intermittent or Quits
• Q223172: Encarta: Help Topic Appears When You Enable Voice Control
• Q223173: Bookshelf 2000: What’s New in Bookshelf 2000
• Q223451: Multimedia Err Msg: OLE Initialization Failed…
• Q221785: Encarta: Error Messages Displayed While Setup Updates Computer
• Q224004: Encarta Err Msg: There Is a Problem with Your Sound Card…
• Q224132: Encarta Encyclopedia 99: Suite Menu Disabled on Home Screen
• Q224182: Encarta 99: Cannot Play Some Animations Listed in the Pinpointer
• Q224361: Cannot Install Reference Suite DVD on Windows 95-Based Computer
• Q224367: Err Msg: An Essential Component for Full Screen Video Is Missing
• Q224374: Program Starts Slowly and Media Clips Are Played Slowly
• Q224563: Bookshelf 99 Err Msg: Bshelf99 Caused an Invalid Page Fault…
• Q225071: Mac QuickShelf 98: Long Delay Defining a Word on the Desktop
• Q225211: Bookshelf 2000: Location of the Network Administrator’s Guide
• Q225243: Err Msg: A Device That Is Required to Play This Type of Media…
• Q225468: Encarta: Animations or InterActivities Do Not Function Correctly
• Q230907: Encarta Research Organizer: Images in Project Are not Exported
• Q231434: Encarta Encyclopedia: Problems When Running on Windows 2000
• Q233352: Mac Encarta 98: AppleScript Is Not Loaded on Mac OS 8.5 or Later
• Q233429: Business Planner: Cannot Use IntelliMouse AutoScroll Feature
• Q233430: Business Planner: Printed Output Cut Off at Right Margin of Page
• Q233431: Business Planner: Unexpected Text Is Displayed in ToolTip
• Q233432: Business Planner: Web Links Page Is Printed Twice
• Q233433: MSBP: Text Only Mode Unavailable When You View Wizard Interview
• Q233434: MSBP: Blank Publication Displayed When You Click Publisher Link
• Q233435: Business Planner: Black Bar Is Printed Beneath Heading of Page
• Q233436: Business Planner: Background Color of Copied Table Changes
• Q233437: MSBP: Unable to Scroll Through Index with IntelliMouse Wheel
• Q233438: MSBP: Unable to Select or Print Text in Personal Interviewer
• Q233439: Business Planner: Scroll Box Jumps When You Release Mouse Button
• Q233440: MSBP: Complete Text of Article Not Displayed in Text Only Mode
• Q233441: MSBP: Heading Text Is Cut Off When You Paste Article into Word
• Q233442: Business Planner: Home Page Text Is Displayed with Jagged Edges
• Q233443: Business Planner: Data Is Deleted from Field in Wizard Interview
• Q233444: MSBP Err Msg: Internet Explorer Cannot Open the Internet Site…
• Q233445: Business Planner: 20-Second Delay Before Program Starts
• Q233446: Business Planner: Excel Template Opens in Background
• Q233447: MSBP: "Please Insert CD-ROM" Error Message When You Eject CD-ROM
• Q233448: Business Planner: Changing Link Color Does Not Affect Web Links
• Q233449: Business Planner: Unable to Start Personal Interviewer
• Q233451: MSBP: Version Tab Missing from File Properties Dialog Box
• Q233452: Business Planner: Text in Article Title Overlaps Itself
• Q233453: MSBP Err Msg: Some Components of the Wizard Engine Are Missing
• Q233454: MSBP: Title Disappears When You Select Entire Text of Tip
• Q233455: Business Planner: Cannot Open Publisher Wizard
• Q233456: Business Planner: Menus and Buttons Disappear from Toolbar
• Q233457: Business Planner: Problems When You Print Selected Rows of Table
• Q233458: MSBP: Back Button on Wizard Toolbar Does Not Function
• Q233459: MSBP: Wizard Interview Files Are Replaced Without Warning
• Q233460: Business Planner: Data in Shared Business Plan Changed or Lost
• Q233461: Business Planner: Data Lost After Low Disk Space Warning Appears
• Q233462: Business Planner: Error Message Opening Wizard Interview Page
• Q233463: MSBP: Unexpected Behavior When You Press and Hold Down CTRL+C
• Q233464: Business Planner: Keyboard Commands Do Not Function
• Q233465: MSBP: "Problem Printing" Error Message When You Attempt to Print
• Q233466: Business Planner: Home Page Graphics Are Displayed Incorrectly
• Q233467: Business Planner: PID Is Not Required to Start Program
• Q233468: Business Planner: Unable to Open Certain Help Topics
• Q233469: Business Planner: Stops Responding When You Click Help Topic
• Q233470: Business Planner Err Msg: The Macros in the Project Are Disabled
• Q233471: Business Planner: Excel Template Always Prompts to Save Changes
• Q233473: Business Planner: Files Unexpectedly Appear on Your Desktop
• Q233474: Business Planner: Does Not Start if Internet Explorer 5 Removed
• Q237262: Encarta 2000: Introductory Audio Is Broken Up or Choppy
• Q237263: Encarta 2000: Shortcut Menu Transparent When You Play Video Clip
• Q237264: Encarta Encyclopedia 2000: Setup Stops Responding
• Q237265: Encarta 2000: How Creation Dates Are Affected During Setup
• Q237266: Encarta 2000 Err Msg: An Essential Component Is Not Operating…
• Q237267: Encarta 2000: Cannot Start Program After Upgrade to Windows 2000
• Q237270: Encarta 2000: How to Troubleshoot Issues Using Registry Keys
• Q237505: Encarta Encyclopedia: Repeatedly Prompted to Insert CD-ROM
• Q237506: Encarta 2000: Previous Version of Research Organizer Starts
• Q237508: Encarta 2000: Problems When You Turn On Closed Captions
• Q237509: Encarta: Pasted Articles Do Not Include Copyright Information
• Q237510: Encarta 2000: Err Msg: An Error Occurred During Printing
• Q237511: Encarta 2000: Article Title Is Displayed with Jagged Edges
• Q237512: Encarta: Unexpected Behavior When You Double-Click a Shortcut
• Q237514: Encarta Encyclopedia: Unable to Copy or Print Images
• Q237516: Encarta Encyclopedia 2000: Printed Maps Appear Completely Black
• Q237517: Err Msg: Enc2000 Caused a Stack Fault in Module Kernel32.dll
• Q237519: Encarta 2000: Prompted to Insert CD-ROM When Using CD Changer
• Q237520: Encarta 2000: Article Opens Slowly or Program Stops Responding
• Q237521: EWED: Can’t Start Reference Suite Program by Clicking Suite Link
• Q237523: Bookshelf 99 Removed When Removing Encarta Reference Suite 2000
• Q237524: Encarta Dictionary: Setup Installs an Earlier Version of MsInfo
• Q237525: Reference Suite 2000: Some Features Unavailable on Dual Boot
• Q237526: Encarta Dictionary 2000: Office Integration Is Lost
• Q237527: Encarta Dictionary 2000: Pointing Device Behaves Unexpectedly
• Q237528: Encarta 2000: Unable to Play Song of Red-Winged Blackbird
• Q237529: Encarta Dictionary: Image Jagged or Blocky When Pasted to Paint
• Q237530: Encarta 2000: Error Message When You Double-Click a Shortcut
• Q237531: Encarta 2000: Macromedia Shockwave Director Documentation Error
• Q237533: Reference Suite 2000 Err Msg: Insufficient Hard Disk Space
• Q237534: Encarta 2000: Error Message When You Use Shortcut to Install NLQ
• Q237567: Encarta: Program Starts Slowly and Animations Are Played Slowly
• Q238019: Multimedia Err Msg: Video Not Available…
• Q238035: Encarta 2000: Only the First Line of a Quick Fact Is Printed
• Q238036: Encarta Reference Suite 2000: Cannot Install Individual Program
• Q238038: Reference 2000: Error Message Contains Wrong System Requirements
• Q238039: Encarta Dictionary 2000: Define Button Missing from Word Toolbar
• Q238040: Encarta Dictionary 2000: Pronunciations Are Not Played
• Q238041: Reference Suite: Setup Hangs During CD-ROM Verification
• Q238042: Research Organizer: Program Is Listed Twice in Control Panel
• Q238043: Encarta 2000: Setup Unexpectedly Removes Virtual Globe 99
• Q238044: Encarta Dictionary 2000: Comparison with Bookshelf 99
• Q238045: Encarta Reference Suite 2000: Setup Stops Responding
• Q238046: Reference Suite 2000: Error Messages When You Restart Computer
• Q238047: "Insufficient Hard Disk Space to Install Natural Language Query"
• Q238048: Encarta Dictionary 2000: Pronunciations Are Not Played
• Q238050: Encarta Dictionary 2000: Cannot Scroll Using IntelliMouse Wheel
• Q238051: Encarta 2000: Setup Quits When You Remove Previous Version
• Q238052: Encarta 2000: Empty Window Opens When Starting Lesson Collection
• Q238053: Encarta Dictionary: How to Turn Off Sounds and Visual Effects
• Q238057: Encarta Dictionary 2000: Define Command Is Unavailable in Word
• Q238058: Encarta Encyclopedia 2000: Hangs When You Run a Virtual Tour
• Q238059: Encarta Dictionary Err Msg: Cannot Find the File…
• Q238061: Encarta Dictionary 2000: No Integration with Word or PowerPoint
• Q238121: Multimedia: How to Install and Use the Microsoft Media Test Tool
• Q238140: Reference Products: Find Feature Does Not Function Properly
• Q238158: Reference Suite 2000: Locations of Network Administrator’s Guide
• Q238807: Err Msg: The Files Necessary to Run Virtual Tours Are Missing…
• Q238814: Bookshelf/Dictionary: How to Use Command-Line Switches
• Q238914: Err Msg: Enc99 Caused An Invalid Page Fault in Regsvr32.exe
• Q238922: Encarta 2000: Detailed Description of Registry Key Functions
• Q238925: Encarta 2000: How to Troubleshoot Sound and Video Driver Issues
• Q239430: Bookshelf 98: How to Use Command-Line Switches
• Q239582: Reference Suite 2000: Setup Does Not Remove All Suite 99 Files
• Q239607: World Atlas: Error Message on Blue Screen When You Start Program
• Q239608: Err Msg: You Are Upgrading a Version of Internet Explorer 5…
• Q239617: Encarta World Atlas 2000: Installation Is Very Slow
• Q239626: World Atlas 2000: Quits When You Click a Media Viewer Thumbnail
• Q239627: Encarta Interactive World Atlas Is Unable to Continue Running…
• Q239629: World Atlas: Setup Quits Unexpectedly During CD-ROM Verification
• Q239631: EWA: Web Page Is Not Opened When You Click Web Link
• Q239632: EWA: Error Messages When You Switch to Statistics Center
• Q239633: World Atlas 2000: Error Messages When You Use InterActivity
• Q239635: World Atlas 2000: How to Install Program to Run from Hard Disk
• Q239664: Encarta 2000: Cannot Play "Arabian Camel" in Full Screen Mode
• Q240029: Encarta 98: Computer Hangs During Playback of Video Clips
• Q240296: Reference Suite 2000: Error Message When You Start Program
• Q240322: Err Msg: Kallisti Caused an Invalid Page Fault in Kallisti.exe
• Q240631: World Atlas Err Msg: You Must Have NT SUR 4.0 GOLD to Install…
• Q240632: World Atlas 2000: Hangs When You Disconnect from the Internet
• Q240633: World Atlas 2000: BACKSPACE Key Opens Previously Opened Web Page
• Q240635: World Atlas: Pushpins Briefly Displayed in Wrong Location on Map
• Q240636: World Atlas: Find Box Is Invisible in High Contrast Color Scheme
• Q240638: World Atlas 2000: Character in Favorite Name Appears As a Dash
• Q240639: World Atlas 2000 Err Msg: Unable to Locate Favorites Folder…
• Q240640: World Atlas: Cannot Paste Over Six Lines of Text in Pushpin Note
• Q240641: World Atlas 2000: Media Viewer Opens When You Draw a Zoom Box
• Q240642: World Atlas: Quits Unexpectedly When Screen Resolution Changed
• Q240643: World Atlas 2000: Web Page Does Not Open When You Click Web Link
• Q240646: World Atlas: Error Message When You Quit Program and Browser
• Q240647: World Atlas 2000: Unable to Copy or Print an Article or Image
• Q240651: Err Msg: One or More Shockwave Files Are Missing…
• Q241879: Encarta: "Go To Article" Command Links to Incorrect Article
• Q242541: Encarta: How to Obtain the DVD-ROM Version of Your Program
• Q244726: Encarta 2000: Unable to Install Program
• Q243576: Encarta Encyclopedia 99: No Audio Output When You Play Certain S
• Q245733: Encyclopedia 2000: Error Message When You Click Voice Control
• Q247897: Mac Bookshelf Err Msg: The Finder Has Unexpectedly Quit…
• Q247905: Bookshelf 98 Mac: Hangs When Click Bookshelf Icon on Menu Bar
• Q246209: Encarta 2000: Hangs or Quits Unexpectedly When You Start Program
• Q249629: Encarta 2000: Error Messages When You Attempt to Start Program
• Q249695: Encarta 2000: How to Install Entire CD-ROM or DVD-ROM Contents t
• Q249697: Encarta 2000: How to Disable or Enable MindMaze
• Q249713: Encarta 2000: How to Share Monthly Updates
• Q248303: Encarta Encyclopedia: Error Message When You Start Virtual Tour
• Q248817: Bookshelf 2000: Error Message When Using QuickSynonym in Word
• Q251358: Encarta 2000: Cannot Run the Exercise and Calories Interactivity
• Q251379: Encarta 2000 Err Msg: Encarta Encyclopedia Requires at Least 256
• Q253693: Encarta and Reference Products Troubleshooter Available
• Q254535: Encarta 2000: Hal.dll Error When You Attempt to Install Program
• Q254657: Encarta World English Dictionary: Error in Online Help Topic
• Q256147: BS2000 Err Msg: Current Shockwave Cannot Handle New Format
• Q256336: Encarta Virtual Globe: You Must Log On with Administrator Rights
• Q257359: World Atlas 2000: World Atlas Has Encountered an Unknown Error
• Q257805: Encarta World English Dictionary: QuickDefine Dialog Box Closes
• Q257915: Encarta 99 RO: Text in Field 2 on Notecard Appears as Asterisks
• Q257926: Encarta Dictionary: Essays in Hardbound Edition Are Not Included
• Q258710: World Atlas Err Msg: …Invalid Page Fault in Kernel32.dll…
• Q258815: Wave Audio Volume Is Unexpectedly Raised
• Q259052: Availability of Encarta Online & Description of Support Options
• Q259058: Encarta Online Deluxe: Free Subscription for Encarta Users
• Q259067: Win2000: Only Administrator or Power User Can Run Legacy Program
• Q263242: Encarta 2000 Error Message: Windows Cannot Find Program.exe
• Q263475: MapPoint 2001: How to Clear Entries from the Find Box
• Q264390: Multimedia: Invalid Page Fault Error Message During Installation
• Q266470: Encarta 2001: Only Copyright Is Printed When You Print Timeline
• Q266492: Encarta 2001: Cannot Copy Images in Articles to Researcher
• Q266498: Encarta 2001: Researcher Prompts You to Overwrite Text File
• Q266512: Encarta Researcher: Keyboard Shortcuts Launch IE Commands
• Q266517: Encarta Africana: Dictionary Feature Is Not Included
• Q266521: Encarta 2001: Shockwave Is Automatically Reinstalled
• Q266523: Encarta 2001: Cannot Move Away from Web Center Screen
• Q266530: Encarta: How to Use the Repair Feature in Encarta
• Q266531: Encarta 2001: Video Unexpectedly Restarts in Full-Screen Mode
• Q266535: Encarta Researcher: Cannot Start Program on Dual Boot Computer
• Q266545: Encarta World Atlas 2001: Cannot Open Pushpin Menu
• Q266551: Encarta Researcher: Contents of Article Is Not Displayed
• Q266563: Encarta Researcher: How to Select Notes to Build a Report
• Q266578: Encarta Err Msg: Please Make Sure the <Encarta> Installation…
• Q266579: Encarta 2001: HTML Formatting Lost When Using Encarta Researcher
• Q266582: Encarta Researcher: Researcher Window Is Repeatedly Displayed
• Q266599: Encarta Researcher: Cannot Copy Text from the Web
• Q268420: Encarta 2001: Installing Encarta Adds Features to Word 2000
• Q269338: Encarta 2001: How to Use the Copy to Hard Drive Feature
• Q270621: EWED: New Browser Window Opens When You Use QuickDefine
• Q270744: ELL: User Information Is Not Saved When Uninstalling Software
• Q270749: ELL: Windows Taskbar Covers Encarta Language Learning Window
• Q270757: ELL: DirectX Is Not Installed on Windows NT 4.0-Based Computers
• Q270760: ELL: Program Hangs When You Record in Virtual Challenge
• Q270762: ELL FR & SP: Setup Takes Longer Than You Expect
• Q270764: ELL: Microphone Wizard Does Not Adjust Volume
• Q270775: Encarta 2001: Screen Flashes When You Play Video Clip
• Q270777: ELL FR & SP: Menu Not Active in Virtual Challenge
• Q270780: ELL: Virtual Challenge Stops Responding When You Press Reset
• Q270783: ELL: Cannot Switch Between Menus By Using the Arrow Keys
• Q270784: ELL: Speech Recognition Stops in Virtual Challenge
• Q270795: ELL French: Virtual Challenge Does Not Cross Out Dates
• Q270798: Encarta Language Learning: Menu Bar Is Missing
• Q270802: ELL: Virtual Keyboard Menu Disables Pointing Device
• Q270816: Encarta Language Learning French: Scoring Errors
• Q270823: ELL: Dictation Score Incorrect When You Return to Previous Level
• Q270824: ELL: Black Background, Unable to Read Text in Text Boxes
• Q270834: ELL: Input Boxes Do Not Appear in Dictation Exercises
• Q270845: Microsoft Reader: How to Troubleshoot Installation Problems
• Q270846: Microsoft Reader: Minimum System Requirements for Windows
• Q270854: How to Install Microsoft Reader in Safe Mode
• Q270865: Microsoft Reader: Distorted Graphics or Text in the Program
• Q270874: ELL Err Msg: Encarta <Language> Cannot Find the Software…
• Q270929: Encarta Africana: Commands on Suite Menu Are Unavailable
• Q270953: EWA2001 Err Msg: Unable to Run Encarta with Low System Resources
• Q270999: Encarta 2001: Web Links Do Not Respond
• Q271061: Encarta: Cannot Download Image from Active Server Pages (ASP)
• Q271251: How to Download Microsoft Reader for Desktop or Laptop Computers
• Q271252: Microsoft Reader: List of Keyboard Shortcuts
• Q271253: Microsoft Reader Error Message: Error 0x8004005 (-2147467529)
• Q271254: Microsoft Reader: How to Listen to an Audiobook
• Q271255: Microsoft Reader: Cannot Buy E-Book Content On the Internet
• Q271271: Microsoft Reader: Cannot Read eBook That You Purchased Online
• Q271280: Microsoft Reader: Cannot Download E-Books with Internet Explorer
• Q271282: Microsoft Reader: Text Is Displayed on a Faint Blue Background
• Q271289: Microsoft Reader Err Msg: You Have Reached Your Activation Limit
• Q271300: Microsoft Reader Err Msg: Unhandled Exception 0xC0000005: AV
• Q271303: Reader Err Msg: Microsoft Reader Encountered an Internal Error
• Q271348: Microsoft Reader: Cannot Use Lookup Feature
• Q271454: ELL French & Spanish Error Message: Unable to Find the CD-ROM
• Q271519: ELL French & Spanish: Minimum System Requirements
• Q271532: Encarta 2001: Minimum System Requirements
• Q271618: Cannot Open Research Organizer Files in Encarta Researcher
• Q271630: Encarta 2001: Quick Define Does Not Work as Expected
• Q271725: Font Related Issues in Multimedia Products
• Q271788: Err Msg: There Is a Problem Opening This File
• Q273488: Reader Err Msg: You Are Attempting to Connect to an Invalid…
• Q273500: Encarta 2000: Program Installs/Runs Slowly on System w/ Sony DVD
• Q273595: ELL: Setup Hangs While Installing Speech Recognition Software
• Q273622: Reader Error Message: StgOpenStorage Failed with 0x80030005
• Q272027: Encarta: Sounds Not Played During Serengeti Plain Virtual Tour
• Q272030: Encarta 2001: "La Mome Piaf" Tour Stop Does Not Have Audio
• Q272037: Encarta 2001 Err Msg: ENC2001 Caused an Invalid Page Fault…
• Q272169: Microsoft Reader: Cannot Read Text with ATI Rage Turbo Installed
• Q272353: ELL: Sound Problems or Script Error Message When You Run Encarta
• Q272539: Encarta 2001: Program Does Not Respond When You Click Web Links
• Q272754: Encarta Language Learning: How to Troubleshoot Microphone Relate
• Q274049: Encarta: Recording Problems When Two Sound Cards Are Installed
• Q274076: Microsoft Reader: Text Is Displayed Upside Down
• Q274093: Microsoft Reader: Progress Bar Does Not Move During Activation
• Q274096: Multimedia Err Msg: Exception 01h in Module <Unknown>
• Q274221: Encarta: Cannot Zoom in to an Urban Area on a Map
• Q274429: Microsoft Reader: How to Troubleshoot Display Issues
• Q274776: Microsoft Reader Error Message: Activation Error
• Q274780: Err Msg: Microsoft Reader Is Unable to Locate the Library…
• Q274788: Encarta 2001: Find Box Is Not Displayed on Home Screen
• Q277020: Encarta: How to Order Headset Replacement Parts
• Q277034: ELL: Sound Card Does Not Supply Required Voltage
• Q277792: Reader: "Open With" Dialog Box Appears When Opening eBook File
• Q275225: Encarta Language Learning Online: Audio Dialogue Is Not Repeated
• Q275306: Encarta 2001: Photographs Not Displayed When You View Articles
• Q275448: Encarta 2001 Err Msg: Invalid Page Fault in Module Swonce.dll
• Q275641: Encarta 2001: Pinpointer Missing or Find Feature Does Not Work
• Q275728: Encarta: How to Register Encarta Encyclopedia Online
• Q276038: Encarta 2001 DVD: Menus and Pinpointer Are Not on Home Screen
• Q276423: How to Reinstall Audio and Video Codecs in Windows 2000
• Q280047: Encarta: Cannot Print Image Colors Correctly
• Q280302: MultiMedia: Troubleshooting IPF and Exception Errors (Part 2)
• Q280305: MultiMedia: Troubleshooting IPF and Exception Errors (Part 1)
• Q280832: Encarta Researcher: Cannot Convert Research Organizer Projects
• Q278012: MapPoint Error Message: An Error Occurred While Printing
• Q278747: ELL Error Message: Invalid Page Fault in Module Kernel32.dll
• Q281082: Encarta: DVD Player Starts When You Insert the Encarta DVD-ROM
• Q281530: Reader: "Activation Error" When You Activate in Network Domain
• Q281608: Encarta Researcher: Pasted Images Appear Blank or as a Gray Box
• Q281833: Multimedia: Tool to Remove Shockwave Registry Keys
• Q281874: Encarta 2001: En2001.exe Unable to Locate Dll the Dynamic Link
• Q282292: Encarta Interactive World Atlas 2001: Home Screen Is Blank
• Q282495: Encarta World Atlas: Moving Dynamic Sensor Hangs Your Computer
• Q282502: Encarta 2001: How to Manually Uninstall Encarta 2001
• Q282988: Microsoft Reader: Problems Starting, Unable to Display EULA
• Q279311: EWED Error Message: The Audio Device Is Not Available or in Use
• Q279411: Encarta 2001 Err Msg: Invalid Page Fault in Module Mfc42.dll
• Q279808: Encarta World Atlas 2001: Multimedia Features Perform Slowly
• Q284195: Encarta 99: Cannot Use Research Organizer on Windows 2000
• Q291939: Reader: Error Messages Appear When Attempting to Delete eBook
• Q293090: MS Reader: Install Shield Error During Installation
• Q298101: World Atlas 2001: Internet Explorer Error When You Start Atlas
• Q299720: MapPoint 2002: Contents of the Readme.wri File
• Q302468: Encarta: Err Msg When You Use Links in Encarta Web Center
• Q304152: MS Reader: Message Prompting You to Uninstall Earlier Version
• Q304487: MSReader: Installation Process Stops Responding at 100 Percent
• Q307032: Encarta 2001: Speech Incompatibility Warning During Installation
• Q308121: ELL: Movie Stops on the First Frame
• Q308225: Error Message: Windows Installer Internal Error 2889_ISAPATHDLG
• Q308533: Encarta World Atlas 2001: Err Msg: MSVCIRT.DLL File Is Linked…
• Q305283: ENC: Error Message: The Page Cannot Be Displayed
• Q305286: ENC: You Hear No Audio When You Play Sound Files
• Q305289: ENC2002: 100% CPU Usage Indicated When You Load 3D Virtual Tour
• Q305291: ENC2002: "I/O Operation Has Been Aborted" Err Msg
• Q305294: ENC2002: Encarta Hangs When You Switch Between 3D Virtual Tours
• Q305296: ENC2003: Club Encarta Updates Available Until October 31, 2003
• Q305298: ENC: "Encarta Failed to Connect" Err Msg upon Clicking Link
• Q305299: ENC: Dictionary Opens When You Click in Restricted Areas
• Q305301: ENC Err Msg: Your Computer Does Not Have Enough Disk…
• Q305302: ENC2002: Changes to Dictionary, Thesaurus, and QuickShelf
• Q305821: ENC2002: Minimum System Requirements for Encarta
• Q309427: Err Msg Installing Reference Library: Internal Error 2894.1157
• Q309806: MS Reader v.2.0: Title Bar Buttons Move or Are Missing
• Q309810: MS Reader: Err Msg When Highlighting Text, Moving Mouse Over It
• Q306047: ENC2002: Status Bar at 100% When Copying to Hard Drive
• Q306747: ENC: How to Obtain Free Membership to Encarta Online Deluxe
• Q306749: ENC2002: ShockWave Script Error When You Double-Click Back
• Q306814: Bookshelf: Cannot Connect to a Site When You Click Web Link
• Q310762: ENC: Encarta Quits Unexpectedly During Setup
• Q311225: Encarta Stops Responding When You Play a Multimedia Clip
• Q311771: Encarta Online Deluxe: Free Membership Included with Computer
• Q311772: Encarta Online Deluxe: Description of Encarta Online Deluxe
• Q312059: Encarta 2002: Err Msg: FF Has Caused an Invalid Page Fault…
• Q312070: ENC: Computer May Stop Responding During Installation
• Q312805: Encarta Reference Library 2002: No Audible Pronunciation
• Q313858: ENC 2002: Installation Quits Unexpectedly After Displaying EULA
• Q313945: Encarta 2001: IPF Err Msg When Program Reads CD-ROM
• Q313947: ENC2002: "Page Cannot Be Displayed" Err Msg Starting Researcher
• Q313949: Encarta 2001: Msg: An Encarta Product(s) Is Running
• Q313953: ENC: Err Msg Referencing Enc200<x>.exe and Rssapi10.dll
• Q317395: Reader: How to Transfer E-books to Your Pocket PC
• Q317398: Reader 2.0: "Server Is Down for Maintenance" Message
• Q317403: ENC: "Offset: 000023ab" Error Message Starting Encarta
• Q315111: Encarta 2002/2003: Error Reading from File … DWINTL
• Q314526: Club Encarta: Web Site Does Not Fully Load
• Q314538: Encarta 2002 Dictionary: Search Results List Is Incorrect
• Q314599: Encarta: Err Msg: Error Starting Program…Shrl30.dll
• Q314699: Encarta 2002: Prompted to Insert CD When Accessing Content
• Q314700: Encarta Reference Library: Err Msg Joining Club Encarta
• Q314701: ENC: How to Install Previous Version of Encarta
• Q319795: PRB: Run-Time Error Occurs on Open of Encarta Interactivities
• Q320013: Encarta Online Deluxe: "Does Not Recognize Passport" Err Msg
• Q325932: Encarta: How to Copy the Encarta CD-ROM to the Hard Disk
• Q322224: DOC: MSDN InstanceDescriptor Class Example Is Incorrect

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