KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q304208: Error Message: STOP: 000000de POOL_CORRUPTION_IN_FILE_AREA

Article: Q304208
Product(s): Microsoft Windows NT
Version(s): 2000,2000 SP1,2000 SP2,4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 10-JUL-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Professional 
-------------------------------------------------------------------------------

SYMPTOMS
========

Your computer may stop responding (hang), and you may receive the following
error message:

  STOP: 000000de POOL_CORRUPTION_IN_FILE_AREA

CAUSE
=====

This issue can occur when a driver corrupts pool memory that is used for holding
pages that are destined for the disk. This issue is discovered when the memory
manager dereferences the file.

RESOLUTION
==========

To resolve this issue, use the special pool feature to isolate pool damage. For
additional information about how to use the special pool feature to isolate pool
damage, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q188831 How to Use the Special Pool Feature to Isolate Pool Damage

Pool overrun detection helps to determine which driver corrupted the pool memory.
Once another dump is generated, review the dump file to determine which driver
is responsible for the pool damage. Note that you should set up pool detection
to monitor all pools:

+------------------------------------------------------------+
| Pool to monitor | Character representation | Pool tag mask | 
+------------------------------------------------------------+
| All pools       | "*"                      | 0x2A          | 
+------------------------------------------------------------+

Additional query words:

======================================================================
Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWin2000ProSP2 kbWin2000ProSP1 kbwin2000ServSP1 kbwin2000ServSP2
Version           : :2000,2000 SP1,2000 SP2,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.