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Q249245: IIS Global - Objects Counter Never Decreases

Article: Q249245
Product(s): Internet Information Server
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Internet Information Server version 4.0 
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SYMPTOMS
========

When you use Performance Monitor (Perfmon) to monitor Internet Information
Server (IIS), the Internet Information Services - objects counter increases
unexpectedly. This occurs only when all of the following conditions are met:

- Your are using Windows NT Challenge/Response to secure the Web site.

- Default document mapping is used.

Note that the counter never decreases until you stop the Iisadmin service.

WORKAROUND
==========

To work around this issue, do one of the following:

- Secure all documents except the default document.

-or-

- Do not use default document mapping.

The counter will then behave as expected.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Version      Size    File name     Platform
  -------------------------------------------------------------
  01/21/00  22:20   4.02.0738    185.760 Infocomm.dll  x86
  01/21/00  22:20   4.02.0738    228.480 W3svc.dll     x86

  01/21/00  22:20   4.02.0738    304.400 Infocomm.dll  alpha
  01/21/00  22:21   4.02.0738    383.760 W3svc.dll     alpha



STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server 4.0.

MORE INFORMATION
================

If the home directory of a Web site and the default document are secured with
Windows NT Challenge/Response, and the default document is implicitly loaded
(without the default document name specified in the URL), the Internet
Information Services - objects counter increases by one for requests to the
default document. The counter never decreases.

This is not a memory leak, but a problem setting the counter to the correct
value.


Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbiisSearch kbiis400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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