Q194371: Puzzle Collection: Computer Hangs When You Remove Program

Article: Q194371
Product(s): Microsoft Home Games
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbsetup kbimu msgame
Last Modified: 22-MAY-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Entertainment Pack: The Puzzle Collection, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to remove Microsoft Entertainment Pack: The Puzzle Collection, your
computer may stop responding (hang).

CAUSE
=====

This behavior can occur if you installed Microsoft Entertainment Pack: The
Puzzle Collection to the root folder on your hard disk.

RESOLUTION
==========

To resolve this issue, restart your computer in Safe Mode, and then remove the
program. To do this, follow these steps:

1. Press the reset button on your computer.

2. While your computer restarts, press down and hold the CTRL key until the
  Microsoft Windows 98 Startup menu appears.

  NOTE: If you are using Microsoft Windows 95, press the F8 key when you see the
  "Starting Windows 95" message.

3. Choose Safe Mode from the Startup menu, and then press ENTER.

4. Click Start, point to Settings, and then click Control Panel.

5. Double-click Add/Remove Programs.

6. Click Microsoft Entertainment Pack: The Puzzle Collection, and then click
  Add/Remove.

7. Follow the instructions on the screen to remove Microsoft Entertainment Pack:
  The Puzzle Collection.

8. Close Control Panel.

9. Click Start, point to Find, and then click Files or Folders.

10. In the Named box, type "charmer.exe" (without the quotation marks), and then
  click Find Now.

11. In the list of found files, right-click the Charmer.exe file, and then click
  Delete.

12. Repeat steps 10-11 to delete the following files:

   - Colc.exe
   - Fflush.exe
   - Fringer.exe
   - Jewelch.exe
   - Lineup.exe
   - Muddle.exe
   - Play.exe
   - Ratpoker.exe
   - Readme.doc
   - Sweekend.exe

13. Close the Find: Files Named Sweekend.exe window.

14. Right-click the En folder, if it exists, and then click Delete. If you are
  prompted to confirm the folder deletion, click Yes.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Entertainment Pack:
Puzzle Collection version 1.0.


Additional query words: 1.00 wep

======================================================================
Keywords          : kbsetup kbimu msgame 
Technology        : kbHomeProdSearch kbWinEntPkPuzzleSearch kbWinEntPkPuzzle
Version           : WINDOWS:1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.