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Q190203: RRAS STOP Msg: 0x0000000A After Applying Hotfix

Article: Q190203
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
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SYMPTOMS
========

After you restart after applying the PPTP and RRAS hotfix packs, the following
STOP error message appears soon after Windows NT boots. This STOP message will
also occur every time a Demand Dial connection tries to dial by using a static
route:

  *** STOP: 0x0000000A (0xXXXXXXXX,0x00000002,0x00000001,0xF8E5FCE5)
  IRQL_NOT_LESS_OR_EQUAL

  Address dword dump Build [1381] - Name
  f8e6fc74 f900956c f900956c 8059XXXX 02e6fccc - wanarp.sys

CAUSE
=====

You have installed an older version of the RRAS hotfix pack. The Wanarp.sys that
is currently installed is incompatible with the new version of Tcpip.sys that
was installed by the PPTP hotfix.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For
additional information, please see the following article in the Microsoft
Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


REFERENCES
==========

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

  Q189595 PPTP Performance & Security Upgrade for WinNT 4.0 Release Notes

Additional query words: steelhead steel head ntrouter 0x0A

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : WinNT:4.0
Hardware          : ALPHA x86
Issue type        : kbprb

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