KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q173896: XWEB: Err Msg: Netscape is Unable to Connect to the Server

Article: Q173896
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 22-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you are using Netscape Communicator to access a Microsoft Exchange Server
using Outlook Web Access (OWA), and rapidly click the Seen button, the following
message may be displayed:

  Netscape is unable to connect to the server at the location you have
  specified. The server may be down or busy. Try connecting again later.

This message may give you the impression that there is a problem with the
Exchange Server, which is not the case.

CAUSE
=====

Netscape Communicator establishes a connection to the Exchange Server each time
the Seen button is clicked in order to perform a store command. The number of
concurrent IMAP connections it can keep open are limited. As soon as this limit
is reached, all connections are closed by Netscape and the above error message
is reported.


Additional query words:

======================================================================
Keywords          : kberrmsg 
Technology        : kbOutlookSearch kbOWASearch kbOWA550
Version           : WINDOWS:5.5

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.