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Q99238: Encarta: Atlas Map Prints Incorrectly to a HP DeskJet 550C

Article: Q99238
Product(s): Microsoft Home Multimedia Titles
Version(s): 1993 editions,2.0
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 92 Multimedia Encyclopedia 
- Microsoft Multimedia Viewer, version 2.0 
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SUMMARY
=======

Atlas maps in Encarta might print incorrectly to a Hewlett-Packard (HP) DeskJet
550C printer, if you are using version 3.0 or 3.1 of the HP 550C printer driver
and you have VGA selected for your video driver.

This problem has not been reproduced in Windows 95.

MORE INFORMATION
================

If you copy and paste the image into another application and print from there,
the output will be correct. Changing the video driver choice may also correct
the problem. The problem apparently occurs only with the Windows VGA.DRV and
version 3.0 or 3.1 of this printer driver.

Additional query words: multimedia multi media multi-media problem bad poor output hewlett packard desk jet DESKJETC.DRV usage DJ

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Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbMMViewer200 kbEncarta1992
Version           : :1993 editions,2.0

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