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Q82468: Hewlett-Packard Mouse Problems on HP QS 16s

Article: Q82468
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 12-DEC-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

If you run Microsoft Windows on a Hewlett-Packard HP QS 16s machine (an older HP
Vectra model) with an HP mouse, the system may stop responding (hang) if you
move the mouse while playing a MIDI file.

CAUSE
=====

The mouse is not set up correctly for use with Windows.

RESOLUTION
==========

Do the following to ensure proper use of old HP mice:

- Make sure the following line exists in the [386Enh] section of the SYSTEM.INI
  file:

        device=HPEBIOS.386

  This is a special virtual device driver (VxD) required for old HP mice on
  older models of the HP Vectra.

- An HP Windows mouse driver is also required in the [Boot] section of the
  SYSTEM.INI file. It should read as follows:

        mouse.drv=hpmouse.drv

MORE INFORMATION
================

The products included here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.

Additional query words: 3.10 3.1 3rdparty media player hewlett packard hp

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

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